Cannot remove item in cart or change quantity

  • Resolved decentech

    (@decentech)


    10 months, 2 weeks ago

    Hi I add an item to my cart, then in the cart I cannot change the cart. I cannot change the quantity and I cannot remove items.

    Here is what I did:

    - re-insall wordpress

- re-install woocommerce

- disable all plug ins

- change the theme to store front

- used storefront with all plug ins disabled.

- cleaning cache of my browser

- deleted cart site and recreated them with woocommerce tool ro recreate default pages

- cleared template cache

- cleared customer session

- clear WooCommerce transients cache

- checked that shortcode of cart page is [woocommerce_cart]

- incognito mode —> not working

- different browser, not working

- mobile not working, also with different browsers

    nothing worked. Then I did the following:

    I wiped my mariadb wordpress database on my VPS and created it from scratch.

    After that I started up wordpress and rebuild the database. I installed wocommerce and the theme.

    It worked! But the cart pages looked different than before.

    So I deleted all pages. Used the woocommerce tool to create default pages.

    And then it stopped working again.

    Here is my system report:

    ` WordPress Environment

WordPress address (URL): https://decentech.eu
Site address (URL): https://decentech.eu
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: nginx/1.18.0
PHP Version: 8.1.2-1ubuntu2.15
PHP Post Max Size: 20 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.16-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.2
WC Database Prefix: 84x58Z_
Total Database Size: 5.24MB
Database Data Size: 3.54MB
Database Index Size: 1.70MB
84x58Z_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
84x58Z_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
84x58Z_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_options: Data: 2.48MB + Index: 0.06MB + Engine InnoDB
84x58Z_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
84x58Z_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
84x58Z_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
84x58Z_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
84x58Z_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 4
customize_changeset: 5
page: 5
post: 1
product: 1
wp_navigation: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (2)

Blocksy Companion: by CreativeThemes – 2.0.42
WooCommerce: by Automattic – 8.8.2 Inactive Plugins (3)

Flexible Shipping: by Octolize – 4.24.19
Local Google Fonts: by EverPress – 0.22.0
Variation Swatches for WooCommerce: by CartFlows – 1.0.8 Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 37 KB WC Pages

Shop base: #29 - /shop/
Cart: #30 - /cart/
Checkout: #31 - /checkout/
My account: #32 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Blocksy
Version: 2.0.42
Author URL: https://creativethemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-29 10:08:38 +00:00
Options: ?
Notes: 62
Onboarding: completed Action Scheduler

Complete: 9
Oldest: 2024-04-28 10:08:39 +0000
Newest: 2024-04-28 10:35:43 +0000

Failed: 2
Oldest: 2024-04-28 10:16:41 +0000
Newest: 2024-04-28 10:28:05 +0000

Pending: 2
Oldest: 2024-04-28 22:08:39 +0000
Newest: 2024-04-29 10:09:56 +0000 Status report information

Generated at: 2024-04-28 10:42:12 +00:00
`

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter decentech

    (@decentech)

    I’ve also wiped wordpress and the database from my VPS and rebuilt it from scratch. Tried different themes.

    All have the same problem. I cannot click on the “x” to delete an item.

    I’m pretty sure it has something to do with woocommerce.

    Thread Starter decentech

    (@decentech)

    I found something else:

    When I’m in the cart and unsuccessfully try to delete an item, then I click on checkout and then go back to gthe card, I still cannot delete the item, but at least then I can change the quantity and update the cart which was not possible before.

    This is all really frustrating because like this, the store cannot go live. This is a no-go.

    Thread Starter decentech

    (@decentech)

    I found something else, that might help:

    I created a mini cart. There it works.

    I compared the two links from remove button.

    Both are identical. mini cart works, normal cart doesn’t.

    Please help!

    Try changing the version of PHP from the CPanel page
    Up to version 7.4 and tell me

    Thread Starter decentech

    (@decentech)

    Thanks. That seems to have done the trick.

Viewing 5 replies - 1 through 5 (of 5 total)
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