Cannot remove item from cart
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am not able to remove any product from cart cross button is not working .
when i click on cross button getting https://noapology.in/cart-2/?remove_item=13e36f06c66134ad65f532e90d898545&_wpnonce=3cffa86e3b.
but product is not getting remove
pls help me.-
This topic was modified 2 years, 11 months ago by
rahulmauryarr.
The page I need help with: [log in to see the link]
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This topic was modified 2 years, 11 months ago by
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Hello @rahulmauryarr
I was checking and it is working on my end, to check better can you provide the item link that is having the issue (I’ve read it is happening with any item, but just in case)?
Can you provide a video so that we can see how to reproduce the issue?
Let us know thank you.
hello @ihereira
i am still facing this issue.
video link is attached please download and check once, when i click on remove button nothing happen.this is link of cart my page.
[ redundant link removed ]-
This reply was modified 2 years, 11 months ago by
Jan Dembowski.
Thanks for sharing the video.
At my end also any products are not getting removed from cart upon clicking the cross button, but they are getting removed when using the pop-up panel. (It shows up when you click on the cart icon).
Link to image: https://snipboard.io/AzJ5Tn.jpgI would recommend checking whether you have a caching plugin and then purging all cache from it. Next, you’ll want to configure the plugin not to cache the cart, checkout, and My Account pages. Here’s a helpful guide: https://docs.woocommerce.com/document/configuring-caching-plugins/
If you do not have a caching plugin, check if your host is doing any sort of caching and ask them to disable it.
If the issue persists after trying the above, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hello @margaretwporg
I removed WTC plugin purged all cache but still getting this issue.
plugin is deactivated you can check now still happening.This is copy of your site’s System Status.
### WordPress Environment ### WordPress address (URL): https://noapology.in Site address (URL): https://noapology.in WC Version: 6.4.1 REST API Version: ? 6.4.1 WC Blocks Version: ? 7.2.2 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.3.2 Log Directory Writable: ? WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: nginx/1.21.5 PHP Version: 7.4.3 PHP Post Max Size: 128 MB PHP Time Limit: 5000 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.28-0ubuntu0.20.04.3 Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.4.1 WC Database Prefix: wp_ Total Database Size: 149.40MB Database Data Size: 142.40MB Database Index Size: 7.00MB wp_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.13MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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Hide errors from visitors: ? ### Active Plugins (43) ### Template Library and Redux Framework: by Extendify – 4.3.11 Animated Number Counter: by Sk. Abul Hasan – 1.5 Better Search Replace: by Delicious Brains – 1.4 Child Theme Configurator: by Lilaea Media – 2.5.9 Classic Editor: by WordPress Contributors – 1.6.2 Clear Cache For Me: by Webhead LLC – 1.8 Contact Form 7: by Takayuki Miyoshi – 5.5.6 Easy Accordion: by ShapedPlugin – 2.1.11 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.7 Ecom Express Automated Shipping: by Ecom Express – 1.0.4 Enhanced Category Pages: by Ciprian Amariei Diana Amitroaei – 2.3.0 Facebook for WooCommerce: by Facebook – 2.6.12 Site Kit by Google: by Google – 1.69.0 Header Footer Code Manager: by 99robots – 1.1.21 Insert Headers and Footers: by WPBeginner – 1.6.0 Insight Core: by InsightStudio – 1.6.7.4 Insight Swatches: by ThemeMove – 1.0.9 WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0 Learts Addons: by ThemeMove – 1.6.4 Shoppable Images Lite: by Studio Wombat – 1.1.8 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7 Media Cleaner: by Jordy Meow – 6.3.2 Meta Tag Manager: by Marcus Sykes – 3.0.2 Newsletter: by Stefano Lissa & The Newsletter Team – 7.4.2 Really Simple SSL: by Really Simple Plugins – 5.2.3 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Slider Revolution: by ThemePunch – 6.3.4 Safe SVG: by 10up – 1.9.10 Sassy Social Share: by Team Heateor – 3.3.39 Sezzle WooCommerce Payment: by Sezzle – 4.0.9 Slide Anything - Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.40 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.11 WPC Frequently Bought Together for WooCommerce: by WPClever – 4.2.1 Woocomerce Brands Pro: by Proword – 4.4.6 Product Feed PRO for WooCommerce: by AdTribes.io – 11.5.0 Razorpay for WooCommerce: by Team Razorpay – 3.0.0 WooCommerce: by Automattic – 6.4.1 Yoast SEO: by Team Yoast – 18.6 WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1 Social Share For WooCommerce: by kuldip_raghu – 1.0.3 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.7 YITH WooCommerce Compare: by YITH – 2.13.0 YITH WooCommerce Wishlist: by YITH – 3.8.0 ### Inactive Plugins (6) ### Akismet Anti-Spam: by Automattic – 4.2.2 Product Catalog Feed by PixelYourSite: by PixelYourSite – 2.0.1 W3 Total Cache: by BoldGrid – 2.2.1 Wordfence Security: by Wordfence – 7.5.9 WP Mail SMTP: by WPForms – 3.3.0 WPS Visitor Counter Plugin: by TechMix – 1.4.8 ### Settings ### API Enabled: – Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #443 - /shop/ Cart: #445 - /cart-2/ Checkout: #447 - /checkout-2/ My account: #449 - /my-account/ Terms and conditions: #3638 - /terms-and-conditions/ ### Theme ### Name: Learts Version: 1.3.9 Author URL: https://thememove.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: learts/woocommerce/archive-product.php learts/woocommerce/cart/cart-item-data.php learts/woocommerce/cart/cart.php learts/woocommerce/cart/cross-sells.php learts/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 learts/woocommerce/content-product.php learts/woocommerce/content-single-product.php learts/woocommerce/content-widget-product.php learts/woocommerce/loop/add-to-cart.php learts/woocommerce/loop/loop-end.php learts/woocommerce/loop/loop-start.php learts/woocommerce/loop/orderby.php learts/woocommerce/loop/pagination.php learts/woocommerce/loop/rating.php learts/woocommerce/loop/result-count.php learts/woocommerce/loop/sale-flash.php learts/woocommerce/myaccount/form-login.php learts/woocommerce/single-product/meta.php learts/woocommerce/single-product/product-image.php learts/woocommerce/single-product/product-thumbnails.php learts/woocommerce/single-product/related.php learts/woocommerce/single-product/sale-flash.php learts/woocommerce/single-product/share.php learts/woocommerce/single-product/tabs/tabs.php learts/woocommerce/single-product/title.php learts/woocommerce/single-product/up-sells.php learts/woocommerce/single-product-reviews.php learts/woocommerce/single-product.php learts/woocommerce/content-product_cat.php version 2.6.1 is out of date. 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Hello,
Can you temporarily switch theme to Storefront and deactivate all plugins except WooCommerce to see if you can remove products? If you can, that means the issue is caused by a theme/plugin conflict. To find out what’s causing it, re-enable plugins one-by-one until you find the one that’s causing the conflict.
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Hello @maykato
I deactivated all plugins and tried but it is still not working item is not getting remove from cart page using cross buttonWe understand that you’ve tested after deactivating all plugins, but did you also switch your theme to Storefront at that point?
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
However, before testing the above we strongly recommend upgrading your theme to the latest version and check first whether the issue resolves. I noticed that you are using an extremely old version of the theme, and over a dozen versions have been released after your last update: https://changelog.thememove.com/learts/
Do let us know if the issue does not resolve even after completing these two things.
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.
If you have other questions, please feel free to open a new topic.
i switched my theme to Storefront also deactivated all plugins except woocommerce but it is still not working .
can not remove item from cart.Hello,
Since one month has passed and there is a new version of WooCommerce in the meantime, can you please provide again the system status report? It is under WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Also please share the Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any). That will help us to take a closer look at the issue.
this is system report
### WordPress Environment ### WordPress address (URL): https://staging.noapology.in Site address (URL): https://staging.noapology.in WC Version: 6.6.1 REST API Version: ? 6.6.1 WC Blocks Version: ? 7.6.2 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: nginx/1.21.5 PHP Version: 7.4.3 PHP Post Max Size: 128 MB PHP Time Limit: 5000 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.29-0ubuntu0.20.04.3 Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.6.1 WC Database Prefix: wp_ Total Database Size: 489.79MB Database Data Size: 457.86MB Database Index Size: 31.93MB wp_woocommerce_sessions: Data: 3.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 1.52MB + Index: 0.19MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 158.41MB + Index: 3.75MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 1.52MB + Index: 1.88MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 2.38MB + Index: 2.09MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 2.42MB + Index: 1.92MB + Engine InnoDB wp_anc_6310_counter: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_anc_6310_icons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_anc_6310_style: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_check_pincode_p: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 3.52MB + Index: 1.81MB + Engine InnoDB wp_ecp_x_category: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_hfcm_scripts: 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Abul Hasan – 1.5 Better Search Replace: by Delicious Brains – 1.4 Child Theme Configurator: by Lilaea Media – 2.5.9 Classic Editor: by WordPress Contributors – 1.6.2 Clear Cache For Me: by Webhead LLC – 1.8 Contact Form 7: by Takayuki Miyoshi – 5.6 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.7 Easy Accordion: by ShapedPlugin – 2.1.15 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.7 Ecom Express Automated Shipping: by Ecom Express – 1.0.4 Enhanced Category Pages: by Ciprian Amariei Diana Amitroaei – 2.3.0 Envato Market: by Envato – 2.0.7 Facebook for WooCommerce: by Facebook – 2.6.16 Header Footer Code Manager: by 99robots – 1.1.23 Insert Headers and Footers: by WPBeginner – 1.6.2 Insight Core: by InsightStudio – 1.6.7.4 Insight Swatches: by ThemeMove – 1.0.9 Learts Addons: by ThemeMove – 1.6.4 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7 Media Cleaner: by Jordy Meow – 6.3.9 Meta Tag Manager: by Marcus Sykes – 3.0.2 Newsletter: by Stefano Lissa & The Newsletter Team – 7.4.7 Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.7 Razorpay for WooCommerce: by Team Razorpay – 3.9.1 Really Simple SSL: by Really Simple Plugins – 5.3.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Safe SVG: by 10up – 2.0.1 Sassy Social Share: by Team Heateor – 3.3.42 Sezzle WooCommerce Payment: by Sezzle – 4.0.9 Shoppable Images Lite: by Studio Wombat – 1.2.2 Site Kit by Google: by Google – 1.77.0 Slide Anything - Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.45 Slider Revolution: by ThemePunch – 6.3.4 Smash Balloon Instagram Feed: by Smash Balloon – 6.0.5 Template Library and Redux Framework: by Extendify – 4.3.15 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.12 Woocomerce Brands Pro: by Proword – 4.4.6 Wordfence Security: by Wordfence – 7.5.11 WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0 WPC Frequently Bought Together for WooCommerce: by WPClever – 4.3.6 WP Instagram Widget: by Scott Evans – 2.0.4 WP Mail SMTP: by WPForms – 3.4.0 YITH WooCommerce Compare: by YITH – 2.15.0 YITH WooCommerce Wishlist: by YITH – 3.10.0 Yoast SEO: by Team Yoast – 19.1 ZestMoney Widget: by ZestMoney – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #443 - /shop/ Cart: #445 - /cart-2/ Checkout: #447 - /checkout-2/ My account: #449 - /my-account/ Terms and conditions: #3638 - /terms-and-conditions/ ### Theme ### Name: Storefront Version: 4.1.0 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-06-24 17:04:44 +00:00 Options: ? Notes: 88 Onboarding: skipped ### Action Scheduler ### Complete: 8,703 Oldest: 2022-05-24 11:47:26 +0000 Newest: 2022-06-24 11:20:44 +0000 Pending: 39 Oldest: 2022-06-24 11:19:55 +0000 Newest: 2022-06-28 10:08:36 +0000 ### Status report information ### Generated at: 2022-06-24 11:21:57 +00:00
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This reply was modified 2 years, 9 months ago by
rahulmauryarr.
this is error log there are more than 10 error log
am using ecom express for shipping my order but order is status automatically changes from pending to processing payment even payemnt is success2022-06-24T09:39:00+00:00 CRITICAL Uncaught Error: Cannot use object of type WP_Error as array in /var/www/noapology/html/wp-content/plugins/ecomexp-for-woocommerce/includes/class-ecom-controller-tracking.php:339 Stack trace: #0 /var/www/noapology/html/wp-includes/class-wp-hook.php(307): ECOM_Controller_Tracking->ecomm_change_order_status() #1 /var/www/noapology/html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #2 /var/www/noapology/html/wp-includes/plugin.php(524): WP_Hook->do_action() #3 /var/www/noapology/html/wp-cron.php(138): do_action_ref_array() #4 {main} thrown in /var/www/noapology/html/wp-content/plugins/ecomexp-for-woocommerce/includes/class-ecom-controller-tracking.php on line 339
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Hi @rahulmauryarr,
Sorry to hear the issue persists and it’s indeed a bit strange what is occurring. It sounds like there is some kind of script conflict on your site preventing the cross button from proper functioning.
Can you make sure all your plugins are up to date? Also, try to reinstall WordPress and WooCommerce on your staging site. Enable debug logging in WordPress to see if any additional error is logged that can give us clues on what might be causing this behavior.
Lastly, try to disable cross button ajax functionality on the cart following the suggestions on this thread.
Hello,
This is Luisa. I have some problem with my site. How did you solve it?Thank you.
Luisa
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This reply was modified 2 years, 4 months ago by
lucaut9.
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This reply was modified 2 years, 11 months ago by
- The topic ‘Cannot remove item from cart’ is closed to new replies.