• Resolved AppSol

    (@appsol)


    Hello,
    great plugin, but I’m struggling to change the Facebook Page ID it uses. While in dev we used a temporary Facebook Page ID, now the site is going live we want to swap to the clients Facebook Page ID. We can add the new ID, but cannot get rid of the old ID. If we click the cross next to it on the Facebook Synced Feeds it disappears, we can then click save and only the correct Facebook Page ID is shown on the Facebook Synced Feeds tab, even if we refresh the page still only the correct Facebook Page ID is shown.
    However when we view the feed on the front end of the site posts from the old feed are shown and if we then return to the Facebook Synced Feeds tab and refresh the page, both the old Facebook Page ID and the new Facebook Page ID are shown.
    Can you tell me where I am going wrong, or if this is an issue that will require a workaround (I can edit the database table if required).
    Thanks
    Stuart

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author richardgabriel

    (@richardgabriel)

    Hey @appsol / Stuart!

    When you load a Facebook Feed, it will create Facebook Posts (you can view these on the backend) to match.

    Once you’ve deleted a Feed, we retain the synced posts (on purpose). So, any shortcodes or widgets you had in place for that feed are probably showing the old synced posts.

    You’ll want to update the shortcode / widget to have the ID of the desired feed, and you may want to go and delete the unwanted Facebook Posts on the backend (you can filter by ID and select them all, so its pretty easy.)

    Let me know if that makes sense and helps you out!

    All the best,
    Richard

    Plugin Author richardgabriel

    (@richardgabriel)

    Hey @appsol

    I just wanted to touch base and see if my above response was useful?

    All the best,
    Richard

    Thread Starter AppSol

    (@appsol)

    Hello Richard,

    yes that seems to have sorted it. My fault I forgot the Facebook Page ID was also referenced in the shortcode. I generated a new shortcode using the correct Facebook Page ID and it’s working perfectly now.
    Great plugin, well done.
    Thanks
    Stuart

    Plugin Author richardgabriel

    (@richardgabriel)

    Perfect – thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
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