Cannot reconnect the shop after disconnect

  • Resolved dipeshjoshi31

    (@dipeshjoshi31)


    3 years, 2 months ago

    Hello,

    I have disconnected the facebook from plugin and want to reconnect it for the same.

    I am getting error “Something went wrong when connecting to facebook!”

    Do the needful.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi! Thanks for getting in touch.

    This error sometimes comes up due to an issue with Facebook’s supported currencies. If your currency isn’t supported, some people have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterwards. There’s documentation here on this.

    Something else you can check is the Business ID.

    The wc_facebook_external_business_id cannot be blank or contain non-Latin characters.

    This can be checked a few ways:

    • in the wp_options table in the database
    • on the options page in the website at https://<your-site>/wp-admin/options.php

      • You can update the field to contain only supported characters and save it. Best practice: here’s an example: store-name-dfsdc3lck9k6q ← 13-digit random string

      Once that’s done, go back to WooCommerce > Facebook and click “Get Started” again.

      I really hope that helps!

    Thread Starter dipeshjoshi31

    (@dipeshjoshi31)

    Hello,

    The issue is like that We are still seeing Facebook woocommerce data source in facebook commerce manager.

    Please any idea.

    Thanks

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @dipeshjoshi31 ,

    Were you able to do the 2 suggestions from the reply above?

    Here they are again, please confirm once you’ve done them:

    This error sometimes comes up due to an issue with Facebook’s supported currencies. If your currency isn’t supported, some people have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterwards. There’s documentation here on this.
    Something else you can check is the Business ID.
    The wc_facebook_external_business_id cannot be blank or contain non-Latin characters.
    This can be checked a few ways:

    • in the wp_options table in the database
    • on the options page in the website at https://<your-site>/wp-admin/options.php

    You can update the field to contain only supported characters and save it. Best practice: here’s an example: store-name-dfsdc3lck9k6q ← 13-digit random string
    Once that’s done, go back to WooCommerce > Facebook and click “Get Started” again.

Viewing 3 replies - 1 through 3 (of 3 total)
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