Cannot reconnect FB for WooCommerce

  • Resolved oliro717

    (@oliro717)


    4 years, 5 months ago

    I have created a store on FB (https://www.facebook.com/row2k/shop/) and populated it with products from our WC store. I am using Facebook for WC version 2.01.

    However, for the past few months, every time I log into the WP admin on our WC site, I see the following banner at the top of the site:

    “Heads up! You’re ready to migrate to a more secure, reliable Facebook for WooCommerce connection. Please click here to reconnect!”

    I go through the steps and reconnect, get the “You’re all set” message from FB after reconnecting, but when I receive the “You just authenticated Facebook” message and click the “That’s my site – Redirect me” button with the following link:

    https://rowingstore.row2k.com/?wc-api=wc_facebook_connect&external_business_id=row2k-rowing-store-5f2379448d34a&nonce=xxx&system_user_access_token=xxx

    I am redirected to a page that just says “-1”, and when I browse back to the WP dashboard, the “Please click to reconnect” banner is at the top of the site again. I am also unable to manage the connection via the “facebook” option under the WooCommerce menu.

    Any help much appreciated, thank you.
    Oli Rosenbladt, row2k.com

    The page I need help with: [log in to see the link]

Viewing 3 replies - 16 through 18 (of 18 total)

  • Hi Oli – @oliro717,

    We did reply to you on Oct 2–have you still not received it? Happy to reply directly there again, just let me know!

    Cheers,
    Benjamin

    Thread Starter oliro717

    (@oliro717)

    Ben –

    No response received here, sorry. Can you please resend, I would very much like this plugin to work.

    Thanks,
    Oli

    Hi Oli – @oliro717,

    So sorry about that. I just sent another reply! Please make sure to check your ‘spam’ or ‘junk’ folders as well, just in case it was redirected there by mistake.

    Please do let me know if for some reason it still doesn’t show up!

    Cheers,
    Benjamin

Viewing 3 replies - 16 through 18 (of 18 total)
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