Cannot read properties of undefined (reading ‘load’)

  • Resolved Tracy

    (@airadine)


    3 years ago

    I’ve gotten this error a few times over the past month.

    Cannot read properties of undefined (reading 'load')

    in Script
    in GoogleChartLoader
    in ContextProvider
    in Chart
    in div
    in GoogleChart
    in div
    in div
    in UserDimensionsPieChart
    in div
    in Cell
    in div
    in Row
    in div
    in Grid
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardAllTrafficWidget
    in WhenAnalyticsActive(DashboardAllTrafficWidget)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in div
    in Grid
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardApp
    in GoogleSitekitDashboard
    in RestoreSnapshots
    in ErrorHandler
    in Root

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out and sharing the error you’re encountering. As we’re currently investigating similar reports of this error it would be great if you could share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Does this occur from a from a Chrome browser incognito window? If so please share any browser console errors from the same screen where you encounter this error.

    Once we have the above we’d be happy to provide you with some troubleshooting suggestions. From checking this with other impacted users this may be as a result of a third party plugin conflict.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing your Site Health information. I’ve added that to the related GitHub issue which we’ve created to try and determine the cause.

    While we’ll keep you updated with progress on that issue can you share whether you’re encountering this same issue consistently? If so please share whether this also occurs when checking your site using a Chrome browser incognito window?

    Plugin Support James Osborne

    (@jamesosborne)

    @airadine Just to let you know that Site Kit version 1.46.0 has been released, with a solution in place for this error which you initially reported. Can you update to this latest version and confirm that you no longer encounter this when visiting your Site Kit dashboard?

Viewing 3 replies - 1 through 3 (of 3 total)
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