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Hi @picaland,

Thank you for your patience and collaboration in testing this. I’m thinking the problem lies in the live site connecting to WordPress.com.

On occasion, WooPayments might become disconnected from WordPress.com. To fix this problem, you can use Jetpack to reset the connection so that it works again.

To reset the connection, you can use the free Jetpack plugin to forcibly break the connection between your site and WordPress.com. Such an action will allow you to disconnect and reconnect your site to — and associate your WooPayments account with — your WordPress.com account.

Here’s how you can do that: https://woocommerce.com/document/woopayments/our-policies/connection/#how-to-use-jetpack-to-change-the-wordpress-com-account. Just make sure to reconnect to the same WordPress.com account you’re using, as you don’t want to change the account, just reset the connection.

If this doesn’t work for you and you still need help, please contact us at WooCommerce.com > My Account > Support. Please include a link to this forum thread so that we can keep track of what’s already been done. We will be able to help you further there.

Thanks!
-OP

Hi @omarfpg

I did what you suggested, installed Jetpack, disconnected the account and reconnected.

I also tried to deactivate SG Speed ??Optimizer, but nothing changed.
I contact you via woocommerce support, for now I have no other ideas ??

Thanks!

Hey, @picaland!

Thanks for trying!

I understand this is a frustrating situation.

But by contacting us via the link my colleague shared, our team will be able to take a closer look at your account and investigate this further to figure out what is going on ??

Have a wonderful day!