cannot reactivate the plugin

Hello @timholz

I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve tried to replicate this issue on several instances, and every time I temporarily deactivate W3TC, I am able to re-activate it – no problem!

Can you please share the Server information and If you are using any other caching solutions besides W3 Total Cache?
Do you have any security plugins or plugins that may block the activation? (try disabling other plugins and see if you are experiencing the same problem and if any of the plugins may be causing the conflict.)

I hope this helps!

Thanks!

@vmarko Hi – here are the server infos:

Server Modules & Resources:

    Plugin Version: 2.2.4
    PHP Version: 7.4.30;
    Web Server: Lite Speed
    FTP functions: Installed (required for Self-hosted (FTP) CDN support)
    Multibyte String support: Installed (required for Rackspace Cloud Files support)
    cURL extension: Installed (required for Amazon S3, Amazon CloudFront, Rackspace CloudFiles support)
    zlib extension: Installed (required for gzip compression support)
    brotli extension: Not detected (required for brotli compression support)
    Opcode cache: Installed (OPCache)
    Memcached extension: Not available
    Memcache extension: Not available
    Redis extension: Not available
    HTML Tidy extension: Installed (required for HTML Tidy minifier support)
    Mime type detection: Installed (Fileinfo) (required for CDN support)
    Hash function: Installed (hash) (required for NetDNA / MaxCDN CDN purge support)
    Open basedir: Off
    zlib output compression: Off
    set_time_limit: Available
    SSH2 extension: Not detected (required for Self-hosted (FTP) CDN SFTP support)

I did delete many plugins and did not have a security plugin active.
I have no clue what is happening and i also restrain myself of deactivation the plugin, for i fear that i’ll have to start all over again.

Thanks for your attention.

Hello @timholz

Thank you for your feedback.
One note is that you can always make a backup of your current configuration. Just save the /wp-content/w3tc-config/master.php file.
Can you please check the wp_debug log and see if there are any logs when you try to activate the plugin.
Also since I am unable to replicate this, are you getting any errors, or the plugin simply stays deactivated?
Thanks!

@vmarko Appreciate your message. I had wp_debug turned off. No error.log in wp-content. I checked the data-base wp-options > active_plugins. w3-total-cache.php is present in array. The array in wp-options > wp_force_deactivated_plugins is empty. Do you have any recommendation, what should be present in the database for a plugin to work properly when deactivating? Perhaps some option is missing?
Thanks – theo

• This reply was modified 2 years, 1 month ago by timholz.

Hello @timholz

Thank you for your feedback.
I’ve tried to replicate this again and was unable to do so. It seems not related to the W3TC as I can see.
Let me check this more and see what may be causing the problem in certain environments.
Thanks!

Ok, thanks for your care.

I made another test on a subdomain. First with ?all in one wp security? plugin active. As expected ?w3tc? couldn’t be reactivated. Debug.log was empty, so no error was registered. Then i disabled ?all in one wp security? and could successfully revive ?w3tc?. The point with all in one wp security is, that it now also writes directives into wp-config.php.

// Begin AIOWPSEC Firewall
if (file_exists('/home/xxx/public_html/sd/aios-bootstrap.php')) {
	include_once('/home/xxx/public_html/sd/aios-bootstrap.php');
}

And these directives impede the reactivation of ?w3tc?.
Ok, this issue is resolved.
?w3tc? is a great plugin.
Thanks for your care – theo

Hello @timholz

Thank you for the information and for providing the details.
You are most welcome!

We would really appreciate it if you could take a minute and post a review?here. This will help us to continue offering a top-notch product to users.
Thanks!

@vmarko I tried to update my review, that i posted already years ago. Unfortunately i get 504 Gateway time out. I’ll try later, but anyway you have my 5 stars.
regards – theo

Hey @timholz

Ah, I see, no problem, and thank you for already posting the review!