Cannot proceed to payment in Checkout page

  • Resolved averdier

    (@averdier)


    2 years, 4 months ago

    The page Checkout page is loaded but the payment area is all greyed out and payment cannot be done.

    The “loading” icon does not want to disappear indicating that something is not fully loaded/available.

    After investigations on my side, I noticed the following:

    A. After switching to the default WordPress theme: Twenty Twenty-Two.

    B. Disabling ALL the plugins but not Woocommerce.

    C. Updated back from PHP 7.3 to PHP 7.4 version. (Woocommerce was not working properly, I could NOT proceed with payment).
    The “loading” icon does not want to disappear indicating that something is not fully loaded/available.

    D. Reverted back from PHP 7.4 to PHP 7.3 version. (Woocommerce is working properly, I could proceed with payment).

    I conclude that this is an issue of my Woocommerce version 7.0.0 (latest version).

    I would really appreciate your help on this.

    Thanks.`

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @averdier

    Thanks for reaching out!

    I understand that the payment details section on your Checkout page is not loading after you updated your WooCommerce version to 7.0.0, is that correct?

    I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Viewing 1 replies (of 1 total)
  • The topic ‘Cannot proceed to payment in Checkout page’ is closed to new replies.