• The page Checkout page is loaded but the payment area is all greyed out and payment cannot be done.
    The “loading” icon does not want to disappear indicating that something is not fully loaded/available.
    Please kindly help.
    Cheers.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Theme Author David Vongries

    (@davidvongries)

    Hey @averdier,

    thank you for reporting! What browser are you using? I’m going to try and replicate this on my end.

    Thank you.

    Best,
    David

    Thread Starter averdier

    (@averdier)

    Hi David,
    it doesn’t matter what browser you are using. It does not work.
    I also disabled all the plugins but I am still having the same issue.
    I am so stressed and I do not know what else I can do on my side.
    I hope you can help me resolve this.
    Thanks for responding ??

    Thread Starter averdier

    (@averdier)

    Hi David,
    It now seems to work since I reverted my PHP version back to 7.3.33
    I know that version 7.4 and up is much better, but I think it did something to my WooCommerce plugin.
    Should I upgrade again my PHP?

    Thread Starter averdier

    (@averdier)

    Hi David, any input on this?

    Thread Starter averdier

    (@averdier)

    Ok, after investigations on my side, I noticed the following:

    A. After switching to the default WordPress theme: Twenty Twenty-Two.
    B. Disabling ALL the plugins but not Woocommerce.
    C. Updated back from PHP 7.3 to PHP 7.4 version. (Woocommerce was not working properly, I could NOT proceed with payment).
    The “loading” icon does not want to disappear indicating that something is not fully loaded/available.
    D. Reverted back from PHP 7.4 to PHP 7.3 version. (Woocommerce is working properly, I could proceed with payment).

    I conclude that this is an issue of my Woocommerce version 7.0.0 (latest version).
    I would really appreciate your help on this.

    Thanks.

    Thread Starter averdier

    (@averdier)

    Why is nobody answering back? Is anybody following up on my issue ?

    Thread Starter averdier

    (@averdier)

    Hi @davidvongries, are you following up on this?

    Theme Author David Vongries

    (@davidvongries)

    Hi,

    You should definitely keep PHP 7.4 or above. Do you get any errors in the browser console when trying to recreate the issue?

    I’d love to have a look at the site to replicate the issue to see if I can spot anything.

    Thread Starter averdier

    (@averdier)

    I was able to fix the issue.
    I just needed to change the following:
    1. Change the following wp-config.php file code from define( ‘WP_DEBUG’, true );
    2. To define( ‘WP_DEBUG’, false );

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Cannot proceed to payment in Checkout page’ is closed to new replies.