Cannot modify Support Staff in Ticket Details

  • Resolved dipafranco

    (@dipafranco)


    9 months, 3 weeks ago

    Hello,
    since last update (Version 6.1.8) I cannot modify the?Support Staff in the Ticket Details.
    Is it normal?

Viewing 7 replies - 1 through 7 (of 7 total)
  • rs87

    (@webserviceberlin)

    Same with ticket creation. Cannot find any user.

    Same issue for me as well starting today.

    rs87

    (@webserviceberlin)

    They are working on a hotfix – got response from them directly.

    Have they given any work arounds or timelines for the hot fix? This has us dead in the water.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    We could replicate the user assignment issue and we are working on a fix to release soon. Regarding the agent assignment issue, could you share with us the steps to replicate, screenshots or videos showing the issue so I can escalate it to the dev team?

    Thank you and best regards,

    Still no hotfix almost a week later when it can be fixed with a basic rollback?

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    I apologize for the delay. We launched an update that fixes this issue yesterday. You can update your plugin to the latest version.

    Best regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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