Cannot migrate staging site back

  • Resolved swoolrich

    (@swoolrich)


    4 months, 1 week ago

    I used Duplicator (free) some time ago to create a staging site as a subdomain of my Bluehost account, but I cannot migrate it back.

    I copied the files to the root of the domain, ran <domain>/installer.php, and gave it the name of the .daf file. Clicked submit, it took me to the next page – stage 1 of 2, Deployment.

    I notice that site details has the name of the staging domain in, and host, database, user & password appear correct and are greyed out. ‘Empty Database’ is correct. ‘Ready to connect etc.’ is in red, I click ‘Apply’ and as far as I can see nothing happens. There is nothing in the screen below the greyed out password,

    I’ve no idea why this should be a problem now – it’s something I’ve done before several times, including to create the staging website I’m trying to copy back!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @swoolrich,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @swoolrich ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks! 

    Thread Starter swoolrich

    (@swoolrich)

    I have emailed you, but can’t use the form as it seems to be only for people with paid versions of Duplicator.

Viewing 3 replies - 1 through 3 (of 3 total)
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