• Resolved mindykatzen

    (@mindykatzen)


    Jetpack has been uninstalled and deleted after they asked for money. As I understand, WordPress, WooCommerce, and no plugin needs that. No plugin complained that it’s not installed indicating that the plugins we have do not need it.

    We have a new custom plugin working on the development site with the same plugins,
    The new custom plugin is a revised version of an older custom plugin.
    Both plugins (the new and older version) are installed on the dev site where the new plugin is activated and working fine. I can activate the old plugin but keep it deactivated for use.

    When installing the plugin to the live site with the old custom plugin there and deactivated, the new plugin will not activate. It returns the following error when trying to activate it. NOTE: The characters following “jpae” have been changed for security/privacy. It’s the same on both custom plugins on both sites.

    PHP Fatal error: Uncaught Error: Class ‘Automattic\Jetpack\Autoloader\jpaef9876234927hfd780333bf\al2_12_0\Autoloader_Handler’ not found in wp-content/plugins/my-plugin/vendor/jetpack-autoloader/class-container.php:113

    Then it shows the stack trace.

    The file, AutoloadFileWriter.php, says it was “generated by automattic/jetpack-autoloader”.
    How can that happen when JetPack isn’t installed?

    QUESTION: How do I fix that to get it to work?
    Why would this create an error on one site and not the other?

    Thank you for your time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mindykatzen

    (@mindykatzen)

    I found it and ran the autoloader’s “composer intstall -o” in the plugin directory, again.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @mindykatzen – I’m glad to hear the issue has been resolved now.

    Also I noticed you mentioned:

    Jetpack has been uninstalled and deleted after they asked for money.?

    Can you provide more details about this? When using the Jetpack plugin, were you prompted to upgrade something, which led you to uninstall it?

    If you could share more information about what upgrade prompt you received, along with your site address, we can check if there’s anything we can do to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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