Cannot make any change to the forms

  • Resolved ahmar2

    (@ahmar2)


    4 years, 10 months ago

    Hi,
    I am using give on wordpress multisite. The donation form I want it to be custom amount but whenever I go to forms and edit the form and set it to set amount instead of multi-level and click on update. After the update no change is made.

    So if I change anything in the form settings like donation options or display styles or even levels no change is made after the form is updated. And after i click update and page reloads form is back with previous options (Multi-level, Buttons , Custom amount disabled ).

    I have tried deactivating the plugin (without deleting the data) and then reactivating it but to no avail.

    Can you please guide me what could be the problem and how to fix it

    Ahmar.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    We’ve seen this type of behavior in the past, and it typically comes down to overzealous caching. In these particular instances, that type of caching is called “object” or “database” caching.

    To resolve this, clear any cache through any third-party plugins installed on the site and through your hosting provider, then disable all caching on the site.

    You may need to get in touch with your hosting provider to clear and disable caching while you troubleshoot.

    Then change the settings for the donation form, save them, and you should be all good moving forward.

    You can then re-enable caching. Thanks!

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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