Cannot login to new wordpress installation

  • Resolved sweetph

    (@sweetph)


    13 years, 10 months ago

    I have a client who has Cbeyond hosting company. I have enabled WordPress through their one-click option. I can see that it has been installed because I can see the home page/Twenty-ten theme.

    However, when I attempt to log in, the login does not work and there is no error message. The systems simply clears out the username and password on the login screen. This happens whether I put in the correct or incorrect password.

    I checked to see that the version that the hosting company has for one-click install is Version 3.0.1. This issue happens in all browsers, and I have already tried clearing cookies and caches.

    Does anyone know how I can resolve this?

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

  • Try re-installing WordPress manually.

    Thread Starter sweetph

    (@sweetph)

    I would, but the client wants to only use the host’s on-click install.

    BTW, the .htaccess file says this:

    RewriteEngine On
    RewriteCond %{HTTPS} on
    RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [L]

    Anyone know how I can log in?

    Thanks

    That .htaccess file is nothing to do with WordPress. Have you tried re-naming it?

    Thread Starter sweetph

    (@sweetph)

    No, I have not renamed it. I was searching other forums with similar issues and people were asking whats in the htaccess file, so I thought I would include it.

    WordPress doesn’t create an .htaccess file during the installation – only if you later go on to use custom permalinks.

    Thread Starter sweetph

    (@sweetph)

    Well, I haven’t created anything – permalinks, nothing because I can’t log into the dashboard. This file is actually there in the following directory:

    www/htdocs/wordpress/

    Is there anyone that may be able to help me figure out how to login?

    Thanks

    Try renaming the .htaccess file.

    Thread Starter sweetph

    (@sweetph)

    There was a problem with the host, DNS pointing to wrong domain.

    Thanks for the input.

Viewing 8 replies - 1 through 8 (of 8 total)
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