Cannot login to admin

  • Resolved jerucker

    (@jerucker)


    2 years, 7 months ago

    I cannot login to my admin area of my site the Anti-Crawler will not stop running. I have whitelisted my ip in Cleantalk dashboard. It only happens on this 1 site.

    Also I have been having trouble logging into Cleantalk.org. When I type in my login info the site just refreshes.I changed my password and the site told me I did not have an account??? A few minutes later I received an email to reset my password. I reset my password and was able to login but as soon as I log out the same thing happens again.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    Hello.
    At first glance, there are no problems with Anti-Crawler on your website bla************nts.com.
    Could you please, clear your browser cache by pressing СTRL+F5 and try to log into the website admin area. It also can help with logging into the CleanTalk dashboard.
    Please also try to use another browser or device.
    If the issue still persists you can disable the Anti-Crawler in the Anti-Spam plugin settings and contact us via our ticket system: https://cleantalk.org/my/support/open.

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)
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