Cannot login as admin

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  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, carry out the following if you have not already done so.

    FTP into your site. Rename the plugin’s folder, this will allow you to log into your site. Once you are logged in, rename the plugin’s folder back to it’s original name. Enable the plugin in your admin panel if needed.

    Then check the following, go to WP Security -> Dashboard -> Locked IP Address. Find your IP address and unlock it. Alternative you can wait for the time to pass to release the locked IP address. This is set up in the following location WP Security -> User Login -> Login Lockdown -> Time Length of Lockout (min):.

    This should allow you to log back in with the plugin enabled.

    Let me know if you need more help.

    Regards

    • This reply was modified 8 years, 6 months ago by mbrsolution.
    Thread Starter gianmarizzi

    (@gianmarizzi)

    Yes, it works!
    But now I’ve got another issue: I can login without complete the captcha field.
    Go and open a new thread for this.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, have you updated to the latest version of the plugin?

Viewing 3 replies - 1 through 3 (of 3 total)
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