Cannot login and access the dashboard

  • Hi There
    I’ve just updated a client’s website to WP 4.3 and upgraded plugins so everything is up to date. I even logged out and logged in again a couple of days ago as i’ve had this problem before. It seemed to work the other day but I cannot do it this morning.

    The website:
    https://findyourmusic.com.au/

    I found a way of accessing the dashboard from previously accessing the history through my browser. I noticed that where you changed the password is different. I’m not sure if this is a 4.3 thing or something else. I have disabled the plugins and that did not work.

    if someone out there can help, that would be great.

    Thanks
    BlackWidowAust

Viewing 5 replies - 1 through 5 (of 5 total)

  • I can access the website and the wp-admin area just fine. Check the Error Logs in cPanel, and post it here if there are any.

    Also, enable WordPress debugging mode and see if you get any errors when you browse your blog.

    Edit wp-config.php and add this line:

    define('WP_DEBUG', true);
    Thread Starter blackwidowaust

    (@blackwidowaust)

    Hi HostPuma
    thanks for your reply.

    Hmmm, I checked the Error Logs and nothing was there and changed ‘false’ to ‘true’. I then tried to login again (clearing the cache and history on two browsers on two different machines) on the wp-admin login page and it still does not let me access the dashboard. There is no message that comes up saying that it is an error. All it does is process the username and password and goes nowhere.

    The URL for the wp-admin page is:
    https://www.findyourmusic.com.au/wp-login.php?redirect_to=http%3A%2F%2Fwww.findyourmusic.com.au%2Fwp-admin%2F&reauth=1

    Is this correct? I also had a look through my FTP on my server for strange files and could not find anything out of the ordinary.

    Thanks
    BlackWidowAust

    Thread Starter blackwidowaust

    (@blackwidowaust)

    Another thought – could it be an error in the .htacess file?

    Do you have any security plugins installed such as Two-Factor Authentication?

    Thread Starter blackwidowaust

    (@blackwidowaust)

    Hi HostPuma
    I did have some security plugins but I deactivated them and deleted them. The plugins that I am using at the moment are:
    ??BackupBuddy
    ? Contact Form by BestWebSoft
    ??Revolution Slider
    ? WP Retina 2x
    ??WP-Optimize
    ? Yoast SEO

    Could it be some securtity feature still lingering? If so, where is it?

    The strange thing is – I can get access my dashboard through my browser history but if I use another browser that is cleared of history/cookies, I cannot get in.

Viewing 5 replies - 1 through 5 (of 5 total)
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