Cannot login after upgrade to ver 10

Hi,

In this case, best is to use a forceoff method to get back in and unblock your IP.

Please follow these steps:

1) Go to your FTP manager and create a “forceoff” file. This is how to do that:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959
This will keep Shield active allowing you to get back into your site.

2) Log into your site or reload

3) Go to the IPs section and remove your IP from the block list. This is how to do that:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000072655
You can also use this section to whitelist your IP.

4) If you’re sure that it’s about reCaptcha, you can either disable it through General Settings or update keys.

It would be also good to check your audit trail. It’ll tell you what exactly have happened, what triggered the block so you can prevent it. This article may be helpful for you:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000099914

5) Remove a “forceoff” file

In case you want to reset Shield to default settings, this is how to do that:
https://icontrolwp.freshdesk.com/support/solutions/articles/3000040181

Update: We’ve just responded to your support ticket #13658.

Jelena