Cannot log into site admin – “There has been a critical error on this website”

  • Hi everyone, first time poster, did a search but couldn’t find my specific issue.

    I have two websites, both using WordPress and different themes. Both websites appear to be fully functional, but after logging into WordPress to update them I get just get a blank page with “there has been a critical error on this website.”

    I haven’t installed any plug-ins, I basically just use it as it is right out of the box.

    Any ideas what might be causing it? It says to check my site’s admin e-mail but I think that was set up to an old address I don’t have access to anymore…

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @untamedaggression
    Apologies for the inconvenience. To enable debugging in your WordPress website, you can follow the steps outlined in this article. First, you will need to open the wp-config.php file in your file manager and change false to true on the line that reads define( WP_DEBUG, true);.

    Once you have done this, reload your homepage, and you will be able to identify which plugin or theme is causing the issue. To deactivate the plugin, rename the specific plugin folder. Finally, log in and update or replace the plugin to resolve the problem permanently.

    If you have any further issues, please do not hesitate to reach out, and I will be more than happy to help.

    Thread Starter untamedaggression

    (@untamedaggression)

    change false to true on the line that reads define( WP_DEBUG, true);

    When I do that, it breaks the website entirely

    EDIT: Hang on, didn’t read the article, will report back.

    Thread Starter untamedaggression

    (@untamedaggression)

    Okay, following the instructions for the manual debugging, after I add the code, it loads my page after logging in and shows the admin ribbon along the top of the page, but trying to click anything on there brings about the “critical error” screen again.

    Hi @untamedaggression
    Did you find any plugin that caused the critical error? You may follow this blog post for further investigation.

    Thread Starter untamedaggression

    (@untamedaggression)

    I can’t get in to look for it. I click on dashboard and it tells me there’s a critical error.

    Also, when I add the code manually it doesn’t seem to be generating an error log.

    Thread Starter untamedaggression

    (@untamedaggression)

    Still struggling with this if anyone’s got any hot tips?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Cannot log into site admin – “There has been a critical error on this website”’ is closed to new replies.