Cannot log in to support site at themepalace.com

  • Hi,

    I can log in to Themepalace.com, but I can’t log in to the Support portal on the site…

    I was trying to reply to support in one of my earlier posts but my login must have timed out. I hit the ‘Submit’ button a couple of times to send a reply and got a ‘Your reply cannot be created at this time’ error.

    I logged out and logged back in to Themepalace.com successfully, and then tried to log in with my same credentials again on the support page to send the reply (for some reason I have to log in to Themepalace and then log in again on the support page.) When I do that it tells me ‘Jetpack has locked your site’s login page’ and prompts me to trigger an email message to myself to reset my account. I click on the link in the email I receive and it takes me back to log in to the Themepalace main site again (which I could already do anyway), and when I go back to the Support site again I get the same ‘Jetpack has locked your site’s login page’ error so I am stuck in an endless loop.

    Can you remove the security block on my sheeptest account for the ThemePalace support site please?

    Thanks!
    Neil

Viewing 2 replies - 1 through 2 (of 2 total)
  • Theme Author WEN Themes

    (@wenthemes)

    Hi Neil,

    Sorry for here about your login issue. For that please contact them from there contact us page at https://themepalace.com/contact-us/.

    If you have any specific issue with Education Hub then do let me know here. We will try to solve it.

    Thread Starter sheeptest

    (@sheeptest)

    Thanks, but the contact page gives me the error message ‘There was an error trying to send your message. Please try again later.’

    This happens when I try with a different browser and also from a different location (different IP address) so the problem is not on my end.

    Could you send the support email address to me via email please?

    Thanks!
    Neil

Viewing 2 replies - 1 through 2 (of 2 total)
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