Cannot log in – “Authentication failed.”

  • Resolved earthnutvt

    (@earthnutvt)


    5 years, 8 months ago

    I have tried everything, but cannot figure out how to log into the Tickets List page. I’ve created users – one as Support User and one as another type but with Support User as a secondary type. I registered using the Register feature. I’m not seeing any errors. Help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 31 through 33 (of 33 total)
  • Thread Starter earthnutvt

    (@earthnutvt)

    None of the user rolls in your plugin can log into the login page for your plugin. Your login page appears when someone goes to /ticket-form/. No Support user role can log in there on my website. Instead, they get an authorization error from Google Captcha. The only conclusion I can come to is that your plugin has a compatibility issue with Google Captcha.

    Plugin Author melliesou

    (@melliesou)

    Hi @earthnutvt,

    That is a strange phenomenon since I was able to log into with a support user role I created in your site without problem. Could I try again with a support user role that you have created and try to duplicate? (If you send the details in the same way as before, I will be able to get them)

    Thread Starter earthnutvt

    (@earthnutvt)

    Here’s what I’d like to do. I’m pretty sure your plugin is interfering with Google Captcha. I’d like to purchase the $59 Power Pack that says it integrates Google Captcha. If that makes the plugin work, then great. If not, I’d like a refund because I still won’t be able to use the plugin. After that, I give up.

Viewing 3 replies - 31 through 33 (of 33 total)
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