Cannot Log in Admin or Get emails !!!

  • Resolved abrogard

    (@abrogard)


    5 months, 3 weeks ago

    I found it would not let me log in as admin. that’s the only log in I have.
    ‘wrong password’ it kept saying. I checked my records. I have various permutations. So tried them and found one that I think is right because I get a different response from the machine. i.e. it doesn’t say ‘wrong’. BUT: it says it’s sent me confirmation email and I don’t get any confirmation emails.

    I have only two email addresses that I could have used and I’ve checked them both, repeatedly, including spam, and I find nothing.

    Is there some other way in?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I have only two email addresses that I could have used and I’ve checked them both, repeatedly, including spam, and I find nothing.

    That usually means your hosting server is not configured properly to send emails, and you’ve not set up your WordPress site to use an external mailer.

    Luckily, there are other was to reset your password, but you need access to the hosting account for the site. See the official support article below.

    Reset Your Password

    Thread Starter abrogard

    (@abrogard)

    Very lovely. Thank you very much. What an excellent heap of solutions. I think that ftp will suit me best. I might try them all just for the fun of it. ??

    Moderator James Huff

    (@macmanx)

    Regarding not receiving the emails, as George mentioned, it’s possible that your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function. And, if the chosen SMTP plugin doesn’t work either, I recommend reaching out to their support.

Viewing 3 replies - 1 through 3 (of 3 total)
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