Cannot locate recent backups

  • Resolved girlpaint

    (@girlpaint)


    1 month ago

    My WP site was corrupted in September, and I’ve been going round and round with my webhost. I have had UpdraftPlus installed on my site since 2019 and was receiving emails from UpdraftPlus notifying me of backups until late September.

    I need to access the newer backups but cannot find anything in my File Manger newer than December 2020.

    Is there a way to track down my UpdraftPlus settings so I can figure out where the backups have been going?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    You’ve mentioned your machine was corrupted, did it lose the Updraft settings at the time?
    It sounds like you have already checked your local wp-content/updraft folder for backups.

    In the section Existing backups you could click the links for rescan local and remote folders.
    If remote storage settings were not affected this should refresh the available backups stored.

    If remote storage settings were affected you would need to connect the storage once again.
    After that you could use the rescan remote folders option to discover any available backups.

    Best regards,

    Nick

    Thread Starter girlpaint

    (@girlpaint)

    Hey Nick,

    The site was corrupted (it was hacked sometime in September)

    The backups we can access we found in our site host’s File Manager.

    Nothing is local, none of the settings are available to me. I can no longer even login to my WordPress website.

    The only thing I can do is to attempt to search files on the host file manager to see if I can track down what I need.

    Therefore I am asking what specific file I need to track down in order to see where the backups sine 2020 have been being stored. As I mentioned in my OP, I’ve been getting emails every week from UpdraftPlus letting me know backups are being generated…I just need to know WHERE.

    Plugin Support vupdraft

    (@vupdraft)

    When we say local, we mean in the wp-content/updraft folder of your site that is accessed via FTP or file manager. The backups you have would be what we refer to as “local”

    Do you have a log file from one of the backups in the time period you want to restore to in your email?

    If so, we can tell you where the backup went. Can you post it using a tool such as patebin.com?

Viewing 3 replies - 1 through 3 (of 3 total)
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