Cannot load page or login to wp-admin

  • I have not been able to view my page or login to wp-admin since last night. I didn’t make any major changes last night.

    This is the error message I’m receiving:

    Server error
    The website encountered an error while retrieving https://javiehelps.com/. It may be down for maintenance or configured incorrectly.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Vatravel

    (@vatravel)

    There is also this error message:

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

    Try:
    – switching to the Twenty Twelve theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

    Thread Starter Vatravel

    (@vatravel)

    Thank you! But how can I do that if I’m not able to log into the dashboard?

    Please re-read my post above. None of the suggestions I made require you to login to your WordPress dashboard.

    Thread Starter Vatravel

    (@vatravel)

    Thanks! I followed your first point and switched to the Twenty Twelve theme and I’m now able to get into my dashboard and edit my page.

    How should I go about resetting my theme back to what I originally had? I tried to delete it (via wp-admin dashboard) but am not able to.

    FTP into your site (or use whatever file management application your host provides) & delete the theme’s folder inside wp-content/themes.

    Thread Starter Vatravel

    (@vatravel)

    ok, thanks! delete and then re-install?

    Yes = – although if you re-install & activate the theme, you may just trigger a problem all over again.

Viewing 8 replies - 1 through 8 (of 8 total)
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