Hi @samwinslow. The connection error is a common issue discussed here. I’ve copied the relevant sections below for convenience:
When the plugin has been configured previously, it will save a merchant_settings_id in your WooCommerce database so that you can re-open the setup at any time to show your previously selected options. If you lose access to the account that configured the plugin, or Facebook invalidates the account or merchant settings configuration, this message will be displayed.
We’ve been in touch with Facebook directly who have logged an issue on their side, though there is a fix in the short term. You will need database access in order to remove some stored options in the database. The following options should be removed:
- wc_facebook_product_catalog_id
- wc_facebook_external_merchant_settings_id
- wc_facebook_feed_id
With the options deleted, you can then navigate back to the Facebook for WooCommerce plugin settings page (WooCommerce > Settings > Integration > Facebook for WooCommerce) and try again.
I hope that helps!
