Cannot link store for new customer

  • Resolved loftwah

    (@loftwah)


    3 years, 11 months ago

    Hi, I am setting up the Facebook for WooCommerce plugin for one of my clients, like I have done many times before and noticed that it is requiring Instagram shopping to be setup, and configured. He does not qualify for Instagram shopping at this point, and there is no way to bypass this step. Are you able to assist? I expect this issue will be impacting any other new users too, who are unable to qualify for Instagram shopping at this point.

    Screengrab of screensharing while assisting

    Thanks
    Beatsmiff

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @loftwah

    Have you tried unticking the option to connect to Instagram

    Thread Starter loftwah

    (@loftwah)

    Can you show an example? I didn’t see any option to not connect, and if there was an option I’d love to uncheck it.

    Hi @loftwah ,

    The option would show when setting up the extension. If they are not eligible for Instagram Shopping, it should be disabled by default, but in case it is enabled, please disable it and continue with the setup. Please see the screenshot for reference: https://d.pr/i/DzdT6T

    Do let us know how that goes and if you need any further help from us.

    Thread Starter loftwah

    (@loftwah)

    Getting him to try it now, you’re a bloody legend thanks! Text must have been too small to notice from my point of view. Usually I’d get them to do a real screen share rather than some dodgy mobile camera. I’ll let you know how it goes.

    Thread Starter loftwah

    (@loftwah)

    It worked, I mustn’t have been able to see it, my bad. My issue is resolved.

    Thread Starter loftwah

    (@loftwah)

    It worked, I mustn’t have been able to see it, my bad. My issue is resolved.

    1D10-T error caused by myself ??

    Thanks

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @loftwah

    Glad to see you were able to resolve the issue. ??

Viewing 7 replies - 1 through 7 (of 7 total)
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