Cannot link Jetpack to My Facebook page

Hi @danrancan –

Thanks for reaching out.

When I started to look into this, I noticed that Jetpack isn’t properly connected to your site. Without a working communication channel, Jetpack Social won’t work properly, so we’ll need to fix the connection first.

I’d ?suggest ?checking if ?you ?have ?any? security ?plugins ?activated that? might? be? blocking? our requests.? If ?not, ?try ?contacting ?your ?hosting ?provider ?and ?asking ?them? to ?check? their ?security ?logs ?to ?see ?if ?they ?are ?blocking? or ?otherwise ?limiting ?incoming ?and ?outgoing? connections ?over ?XML-RPC.?

Jetpack? uses? this ?file ?to? communicate ?with ?your ?site, ?but ?some ?hosts ?block? connection ?requests ?to ?that ?file.

Our? requests ?look ?like ?the ?following:

– ?File:? https://example.com?/xmlrpc.php?
-? User-agent?header:? Jetpack ?by ?WordPress.com
-? IPs: ?https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Please ?ask ?them? to ?allowlist ?the ?IP ?addresses? listed? above. ?Note? that ?these ?IP ?addresses ?could? change ?(or ?more ?could ?be? added)? at ?any ?time,? which? could? break? your? connection ?to ?Jetpack. ?For ?this? reason, ?we ?actually ?discourage ?allowing ?specific ?IPs, ?although ?with? some? hosts ?it ?may ?be ?the? only ?option.

Let ?us ?know ?how? that ?goes. Once the connection is repaired, we can investigate the issue with your Facebook connection.

I believe after I wrote this post, I disconnected jetpack because I was working on some things that required my site to be as plugin-less as possible. However, It is activate now. And the problem still persists. I have a facebook page named DanranRocks, and it is not showing up when I click the “Connect to Facebook” option.

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Connecting Facebook

Is this the account you’d like to connect? All your new blog posts will be automatically shared to this account. You’ll be able to change this option in the editor sidebar when you’re writing a post.

• Nerd-Tech

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I’m almost certain this has nothing to do with a connectivity problem, but rather some sort of permissions on facebook business squite.

UPDATE:

To any users encountering this problem also, I have found a solution.

I just fixed the problem as I started writing this. The issue is indeed with permissions on facebook business suite.

To solve the issue I went to facebook business tools, and allowed permissions to share my pages with the connected jetpack app:

https://www.facebook.com/settings?tab=business_tools&ref=settings

View post on imgur.com

View post on imgur.com

Now all of my facebook pages pop up when trying to connect jetpack to facebook.

View post on imgur.com

• This reply was modified 1 week ago by danrancan.

Hi @danrancan –

I’m glad to hear that this is resolved for you.

For anyone encountering this issue in the future, we have detailed documentation on connecting Facebook here:

https://jetpack.com/support/jetpack-social/facebook/