Cannot leave comments

  • Resolved jimandms

    (@jimandms)


    8 years, 11 months ago

    First of all, I have tried several themes and I absolutely love the Ignite theme so thank you for creating it!

    Unfortunately, I have ran into a problem.

    When reading posts if you go to the bottom and enter a comment when you click the “Post Comment” button, it starts to load a new screen and it goes completely blank.

    Thanks for any help you can provide!
    Jim

    P.S. It may help if I tell you what my site is.
    JimAndMS.com

Viewing 4 replies - 1 through 4 (of 4 total)
  • Theme Author Ben Sibley

    (@bensibley)

    Thanks for choosing Ignite!

    I see what you mean. I haven’t heard any reports of this error with Ignite, so I think it is most likely coming from a plugin on the site.

    To test this, you can temporarily deactivate all plugins on the site via the Plugins menu. Then, try adding a comment to see if it works. If it does, you can then reactivate your plugins one-by-one until you find the plugin responsible for the error. This won’t have any effect on your current plugin settings.

    Please try this and let me know if it helps.

    Thanks!

    Thread Starter jimandms

    (@jimandms)

    Thank you for the very fast reply!

    I have all plugins disabled and still am having the problem.

    I have not really publicized this site yet, so I will leave the plugins disabled for a while so if you want to go back and check again.

    Thread Starter jimandms

    (@jimandms)

    I tried everything I could think of to try to get this solved. In the interest of expediency I just installed WP Advanced Comment. I actually like it better since I have much more control over the comments than the standard WP comments.

    Thanks for the help though. I really appreciate it.

    Jim

    Theme Author Ben Sibley

    (@bensibley)

    Hmm okay glad you found a solution!

    If you get the chance, could you share the most recent errors from your PHP error log? This would help me find the exact source of the error causing the white screen. If you log into your hosting account/cPanel you should see the PHP error log there.

Viewing 4 replies - 1 through 4 (of 4 total)
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