Cannot issue refunds

  • Resolved empyreal24

    (@empyreal24)


    11 months, 2 weeks ago

    Hello, I just created a new ecommerce website and I was testing everything to make sure it works. I made a purchase of my product on my own card to ensure everything worked and then it did. Then I had my girlfriend order a product to double check. After she ordered, WooPayments was disabled on my website as Stripe decided my account needs to be reviewed. I received an email today saying that the review is complete and I passed so I should be able to accept payments again. However, WooPayments is still disabled on my website. In the meantime I wanted to refund the test orders me and my girlfriend made, however, I am receving the following error when attempting to do so:

    A refund of?23.44?failed to complete: Error: Could not process the account.

    Please help me resolve this

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey there! Thanks for contacting us.

    Since your issue is account related, to ensure that we can assist you further, could you please create a ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

    Have a wonderful day!

    anastas10s

    (@anastas10s)

    I trust a ticket was created by now, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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