Cannot install WP Statistics, Showing Not Supported

Hi @james616616

Thank you for opening the thread.

Can you install or manage other plugins?

Was your site a clone of another site on a different service that you have recently migrated to this host? For example, did you move a site hosted on wordpress.com to another host?

Also, please let us know your WordPress and PHP versions.

Regards,

Hi Amir,

Thank you for the respond.

Yes, I can install or manage other plugins without any problem.
This site was a clone form another site hosted at wordpress.com using Migrate Guru.
The orginal site has a functioning “WP Statistics”, only the new site are having problems.

WordPressVersion : 6.6.1
PHP version : 8.1.29

Regards,
James

Since it is not possible to install our plugin on wordpress.com, probably due to the transfer from there to another host, this limitation still exists. There’s likely a limitation or incompatibility key in the wp_options table causing this issue.

Please execute the following query in your database to find and remove this restriction:

SELECT * FROM wp_options WHERE option_value LIKE '%wp-statistics%'

After running this query, locate the relevant restriction and remove it. This should allow you to install our plugin on other hosts.

We hope this helps you resolve the issue.
Regards,

Hi Amir,

Thank you for the respond.
I have execute?the query?and the result are below but I cant find anything shows restriction…?

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<xml>

<table>

<row>

<option_id>33396</option_id>

<option_name>auto_update_plugins</option_name>

<option_value>a:46:{i:0;s:77:"woofunnels-aero-checkout-order-forms/woofunnels-aero-checkout-order-forms.php";i:1;s:67:"woofunnels-carthopper-skip-cart/woofunnels-carthopper-skip-cart.php";i:2;s:23:"chaty-pro/cht-icons.php";i:3;s:36:"contact-form-7/wp-contact-form-7.php";i:4;s:41:"woo-multi-currency/woo-multi-currency.php";i:5;s:57:"woocommerce-multi-currency/woocommerce-multi-currency.php";i:6;s:23:"elementor/elementor.php";i:7;s:31:"elementor-pro/elementor-pro.php";i:8;s:53:"facebook-for-woocommerce/facebook-for-woocommerce.php";i:9;s:53:"woofunnels-aero-checkout/woofunnels-aero-checkout.php";i:10;s:47:"woofunnels-order-bump/woofunnels-order-bump.php";i:11;s:49:"hostinger-ai-assistant/hostinger-ai-assistant.php";i:12;s:55:"hostinger-easy-onboarding/hostinger-easy-onboarding.php";i:13;s:23:"hostinger/hostinger.php";i:14;s:35:"litespeed-cache/litespeed-cache.php";i:15;s:21:"mailpoet/mailpoet.php";i:16;s:37:"mailchimp-for-wp/mailchimp-for-wp.php";i:17;s:28:"migrate-guru/migrateguru.php";i:18;s:53:"nextend-facebook-connect/nextend-facebook-connect.php";i:19;s:57:"pymntpl-paypal-woocommerce/pymntpl-paypal-woocommerce.php";i:20;s:39:"pixelyoursite-pro/pixelyoursite-pro.php";i:21;s:53:"pixelyoursite-super-pack/pixelyoursite-super-pack.php";i:22;s:21:"safe-svg/safe-svg.php";i:23;s:27:"sg-security/sg-security.php";i:24;s:39:"wordpress-starter/siteground-wizard.php";i:25;s:23:"revslider/revslider.php";i:26;s:25:"wp-smush-pro/wp-smush.php";i:27;s:31:"sg-cachepress/sg-cachepress.php";i:28;s:34:"tidio-live-chat/tidio-elements.php";i:29;s:27:"updraftplus/updraftplus.php";i:30;s:49:"woo-variation-swatches/woo-variation-swatches.php";i:31;s:63:"woo-cart-abandonment-recovery/woo-cart-abandonment-recovery.php";i:32;s:59:"woocommerce-legacy-rest-api/woocommerce-legacy-rest-api.php";i:33;s:59:"woocommerce-paypal-payments/woocommerce-paypal-payments.php";i:34;s:31:"woodmart-core/woodmart-core.php";i:35;s:41:"wordpress-importer/wordpress-importer.php";i:36;s:24:"wp-whatsapp/whatsapp.php";i:37;s:24:"wpforms-lite/wpforms.php";i:38;s:23:"wp-rocket/wp-rocket.php";i:39;s:31:"wp-statistics/wp-statistics.php";i:40;s:34:"yith-woocommerce-wishlist/init.php";i:41;s:51:"all-in-one-wp-migration/all-in-one-wp-migration.php";i:42;s:91:"all-in-one-wp-migration-unlimited-extension/all-in-one-wp-migration-unlimited-extension.php";i:43;s:32:"simple-comment-editing/index.php";i:44;s:17:"toppay/toppay.php";i:45;s:31:"wpdiscuz/class.WpdiscuzCore.php";}</option_value>

<autoload>yes</autoload>

</row>

<row>

<option_id>33397</option_id>

<option_name>wpcomsh_plugins_considered_for_auto_update</option_name>

<option_value>a:56:{i:0;s:77:"woofunnels-aero-checkout-order-forms/woofunnels-aero-checkout-order-forms.php";i:1;s:19:"akismet/akismet.php";i:2;s:51:"all-in-one-wp-migration/all-in-one-wp-migration.php";i:3;s:91:"all-in-one-wp-migration-unlimited-extension/all-in-one-wp-migration-unlimited-extension.php";i:4;s:67:"woofunnels-carthopper-skip-cart/woofunnels-carthopper-skip-cart.php";i:5;s:23:"chaty-pro/cht-icons.php";i:6;s:33:"classic-editor/classic-editor.php";i:7;s:32:"simple-comment-editing/index.php";i:8;s:36:"contact-form-7/wp-contact-form-7.php";i:9;s:39:"crowdsignal-forms/crowdsignal-forms.php";i:10;s:23:"polldaddy/polldaddy.php";i:11;s:41:"woo-multi-currency/woo-multi-currency.php";i:12;s:57:"woocommerce-multi-currency/woocommerce-multi-currency.php";i:13;s:23:"elementor/elementor.php";i:14;s:31:"elementor-pro/elementor-pro.php";i:15;s:53:"facebook-for-woocommerce/facebook-for-woocommerce.php";i:16;s:53:"woofunnels-aero-checkout/woofunnels-aero-checkout.php";i:17;s:47:"woofunnels-order-bump/woofunnels-order-bump.php";i:18;s:23:"gutenberg/gutenberg.php";i:19;s:49:"hostinger-ai-assistant/hostinger-ai-assistant.php";i:20;s:55:"hostinger-easy-onboarding/hostinger-easy-onboarding.php";i:21;s:23:"hostinger/hostinger.php";i:22;s:19:"jetpack/jetpack.php";i:23;s:21:"layout-grid/index.php";i:24;s:35:"litespeed-cache/litespeed-cache.php";i:25;s:21:"mailpoet/mailpoet.php";i:26;s:37:"mailchimp-for-wp/mailchimp-for-wp.php";i:27;s:28:"migrate-guru/migrateguru.php";i:28;s:53:"nextend-facebook-connect/nextend-facebook-connect.php";i:29;s:31:"page-optimize/page-optimize.php";i:30;s:57:"pymntpl-paypal-woocommerce/pymntpl-paypal-woocommerce.php";i:31;s:39:"pixelyoursite-pro/pixelyoursite-pro.php";i:32;s:53:"pixelyoursite-super-pack/pixelyoursite-super-pack.php";i:33;s:21:"safe-svg/safe-svg.php";i:34;s:27:"sg-security/sg-security.php";i:35;s:39:"wordpress-starter/siteground-wizard.php";i:36;s:25:"wp-smush-pro/wp-smush.php";i:37;s:31:"sg-cachepress/sg-cachepress.php";i:38;s:34:"tidio-live-chat/tidio-elements.php";i:39;s:27:"updraftplus/updraftplus.php";i:40;s:49:"woo-variation-swatches/woo-variation-swatches.php";i:41;s:17:"toppay/toppay.php";i:42;s:27:"woocommerce/woocommerce.php";i:43;s:63:"woo-cart-abandonment-recovery/woo-cart-abandonment-recovery.php";i:44;s:59:"woocommerce-legacy-rest-api/woocommerce-legacy-rest-api.php";i:45;s:59:"woocommerce-paypal-payments/woocommerce-paypal-payments.php";i:46;s:31:"woodmart-core/woodmart-core.php";i:47;s:45:"woocommerce-payments/woocommerce-payments.php";i:48;s:46:"full-site-editing/full-site-editing-plugin.php";i:49;s:41:"wordpress-importer/wordpress-importer.php";i:50;s:24:"wp-whatsapp/whatsapp.php";i:51;s:31:"wpdiscuz/class.WpdiscuzCore.php";i:52;s:24:"wpforms-lite/wpforms.php";i:53;s:23:"wp-rocket/wp-rocket.php";i:54;s:31:"wp-statistics/wp-statistics.php";i:55;s:34:"yith-woocommerce-wishlist/init.php";}</option_value>

<autoload>no</autoload>

</row>

</table>

</xml>

Hi @james616616

Since your site is a clone of a site on wordpress.com and our plugin cannot be installed there, it seems that this limitation still exists in the code or database after installation on another host. Please follow up on this issue with wordpress.com support to identify exactly where the limitation has been imposed, and then resolve it so that the plugin can be installed.

Additionally, you can install a new WordPress instance from scratch and only export the content and others from your site on wordpress.com to resolve this issue.

Please let me know if you have any further questions or need assistance.
Regards,