Cannot install/update plugins as administrator from the wp-admin dashbaord

  • Hello there, hopefully someone can help me because I’m at a loss. I’m logged in to my site as ad administrator, but I cannot see the “Updates” page and I cannot install/update any plugin.

    https://www.dropbox.com/s/6i546aiyhdyoiqx/Screenshot%202018-01-01%2023.35.26.png?dl=0

    I’ve tried the following so far:
    – Check that I am on a .org installation
    – Check that I am logged in as admin
    – Check that I’m not running on a multi-site network
    – Check that my hosting provider gave me all the permissions I needed
    – Re-installed the main theme

    I am able to login to the FTP site and add new plugins from there, as well as updating them, but it’s quite laborious. And mostly, I need to inout the key for my WPML license, but because I cannot edit any plugin from the dashboard, I cannot do so and I cannot install the update needed.

    Help?

    Thank you,
    Alessandro

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    what is the reason for 2 different versions of backup buddy installed?

    suggestion: have you tried to deactivate all plugins (using FTP, change folder names to pluginname-old) and then reactivating one by one to see if there is any plugin conflict?

    Thread Starter wurgi

    (@wurgi)

    Hello Lisa, thank you so much for your reply.

    I have removed the old BackupBuddy version.

    As per your suggestion, I’ve just disabled all the plugins from the website, but the issue still remains (I’ve cloned the website on a test sub-domain site to do some troubleshooting, but it was an exact copy).

    https://www.dropbox.com/s/rmdr8xfxiyc8cea/Screenshot%202018-01-02%2016.16.42.png?dl=0

Viewing 2 replies - 1 through 2 (of 2 total)
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