• Resolved kecialynn

    (@kecialynn)


    I updated to new version of WP and NexGen recently. Getting used to the new ‘block’ system, I finally figured out how to insert the nexgen gallery, but it won’t allow me to! I get as far as actually clicking the button to insert, but NOTHING happens after that.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @kecialynn,

    Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the www.remarpro.com Requirements settings in place:

    MySQL v5.6 (or higher)
    PHP 7.2 (or higher)

    Memory limit: 250MB (or higher)
    Upload limit: 50MB (or higher)
    Post limit: 50MB (or higher)
    /wp-content directory has sufficient permissions (i.e. 755)

    With those in place, everything should work smoothly for you. If the issue still shows up, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress default theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results ??

    Mihai

    Thread Starter kecialynn

    (@kecialynn)

    Hello, I did the suggested and my wordpress is up to date. I was able to insert gallery per norm with no issue. However today I, again am having the same issue in not being able to insert a gallery. Do i need to go thru the plugin deactivation process AGAIN?

    Thread Starter kecialynn

    (@kecialynn)

    UPDATE:

    I don’t know what happened, but just after my previous msg, I was able to insert a gallery in my post. I hope it was just a glitch

Viewing 3 replies - 1 through 3 (of 3 total)
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