Cannot initiate sync

  • Resolved wpbdecide

    (@wpbdecide)


    7 months, 3 weeks ago

    Hi,
    I have a strange problem, where the Start syncing button is passive, and the whole frame is pushed to left, resulting in the admin menu is overlaying the settings of the plugin interface.
    I have tried with css to disable the menu (display: none;) but no luck.
    WP version: 6.4.3 and 6.5
    POS plugin: the latest
    The result is we cannot sync the library to the cloud or the app.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @wpbdecide,

    Thank you for reaching out to us, we are here to help.

    This does indeed sound like the theme or another plugin is causing the button to behave differently. You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?Zettle to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts.

    Please let us know how this works out for you.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    If this issue was not yet resolved, you might want to open a private engagement, so you can share the system report and logs easier and more securely with us.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Cannot initiate sync’ is closed to new replies.