Cannot generate any invoice. Still error

  • Resolved martenti

    (@martenti)


    1 year, 8 months ago

    After pressing ‘Invoice’ icon I’m still having error on empty page “Mpdf?and?fonts?were missing. Now it is downloaded.?Please reload again” – and fonts are creating again. After that – the same… Very frustrating.

    What can be the reason? Is it happened to anybody?

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  • Plugin Support Ahmed Imran

    (@ahmedimran)

    Hello @martenti,

    Thanks for reaching us, and apologies for the inconvenience you’re facing. The error message “Mpdf and fonts were missing. Now it is downloaded. Please reload again” indicates an issue with the Mpdf library and fonts, causing repeated downloads.

    To resolve this, try these steps:

    1. Check File Permissions: Ensure correct permissions for the Mpdf directory (755) and files (644) in the uploads folder.
    2. Server Configuration: Confirm server settings with your hosting provider.
    3. Clear Cache: Clear cache if caching plugins are used.

    If the problem persists, contact our support team from here with the error details. We’ll be glad to help.

    Best regards,

    • This reply was modified 1 year, 8 months ago by Ahmed Imran.
Viewing 1 replies (of 1 total)
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