cannot find the “new” Reports

  • Resolved purplemonkey

    (@purplemonkey)


    2 years, 9 months ago

    When I clic on the Woocommerce>Reports menu I see this message
    “With the release of WooCommerce 4.0, these reports are being replaced. There is a new and better Analytics section available for users running WordPress 5.3+. Head on over to the WooCommerce Analytics or learn more about the new experience in the WooCommerce Analytics documentation.”

    When clicking on the Woocommerce Analytics link I see this
    “Not allowed”
    “Sorry, you are not allowed to access this page.”

    The documentation says “Navigate to Analytics > Revenue to get started.” but I cannot see any Analytics section on my menus?

    I am logged in as admin. I’m running WP v6.0 and Woocommerce Version 6.5.1

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Before moving forward, please provide the following information:

    Please send a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    We’ll keep an eye on our inbox for your response.

    Thread Starter purplemonkey

    (@purplemonkey)

    
### WordPress Environment ###

WordPress address (URL): https://trade.martynazoltaszek.com
Site address (URL): https://trade.martynazoltaszek.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.29
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.29-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 29.79MB
Database Data Size: 20.45MB
Database Index Size: 9.34MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

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amn_wpforms-lite: 2
attachment: 846
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cookielawinfo: 6
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dflip: 3
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

3D FlipBook : Dflip Lite: by DearHive – 1.7.31
Private Store for WooCommerce B2B & Wholesale by B2BKing: by WebWizards – 1.0.0
Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
GDPR Cookie Consent: by WebToffee – 2.1.2
301 Redirects: by WebFactory Ltd – 2.72
Flexible Shipping: by WP Desk – 4.11.9
Homepage Control: by WooThemes – 2.0.3
LiteSpeed Cache: by LiteSpeed Technologies – 4.6
WooCommerce Load More Products: by BeRocket – 1.1.9.4
Manage Notification E-mails: by Virgial Berveling – 1.8.2
Product Import Export for WooCommerce: by WebToffee – 2.2.1
Responsive Menu: by ExpressTech – 4.1.11
Ship to Different Address Unchecked for WooCommerce: by eCreations – 1.2
Simple History: by P?r Thernstr?m – 3.3.0
Storefront Sticky Add to Basket: by WooThemes – 1.1.9
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.6
Ultimate Member: by Ultimate Member – 2.4.0
Widget Context: by Kaspars Dambis – 1.3.2
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.6.2
WooCommerce Cart Tab: by jameskoster – 1.1.2
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.5
WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1
WooCommerce: by Automattic – 6.5.1 (update to version 6.6.0 is available)
WP All Import: by Soflyy – 3.6.7
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.4.0
WP Migrate Lite: by Delicious Brains – 2.3.1
WP Rollback: by Impress.org – 1.7.1
WPForms Lite: by WPForms – 1.7.4.2
Smart Coupons For WooCommerce Coupons: by WebToffee – 1.3.9

### Inactive Plugins (7) ###

Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Jetpack: by Automattic – 11.0
Really Simple SSL: by Really Simple Plugins – 5.3.2
Woo Discount Rules: by Flycart – 2.4.1
Woo Store Vacation: by MyPreview – 1.4.4
WP Activity Log: by WP White Security – 4.4.1
WP Meta SEO: by JoomUnited – 4.4.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

WP Migrate DB Pro Compatibility: by Delicious Brains – 1.2

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4 - /shop/
Basket: #5 - /basket/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: #583 - /terms-and-conditions/

### Theme ###

Name: Store Child Theme
Version: 1.0
Author URL: https://neontigerdesign.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.4.1 – 4.1.0 is available
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storechild/woocommerce/emails/admin-new-order.php
storechild/woocommerce/emails/customer-completed-order.php
storechild/woocommerce/emails/customer-invoice.php
storechild/woocommerce/emails/customer-on-hold-order.php
storechild/woocommerce/emails/customer-processing-order.php

### Action Scheduler ###

Complete: 458
Oldest: 2022-05-21 09:24:10 +0100
Newest: 2022-06-19 23:13:13 +0100

Failed: 1
Oldest: 2020-04-02 09:47:47 +0100
Newest: 2020-04-02 09:47:47 +0100

Pending: 7
Oldest: 2022-06-20 16:33:43 +0100
Newest: 2022-06-25 18:32:15 +0100

### Status report information ###

Generated at: 2022-06-20 10:54:10 +01:00
    Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi there @purplemonkey

    Thanks for sharing the system status report!

    Could you try enabling Analytics under WooCommerce > Settings > Advanced > Features > Enables WooCommerce Analytics and see if that helps?

    Thread Starter purplemonkey

    (@purplemonkey)

    well don’t I feel silly! Thanks that setting did indeed enable the analytics.

    It appears I had to also run a historic data import to get my current order data to show up.
    All appears to be working now thanks for your prompt assistance!

    edit:marking as resolved

    • This reply was modified 2 years, 9 months ago by purplemonkey.
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘cannot find the “new” Reports’ is closed to new replies.