Cannot find hacker folder in FileManager

  • Resolved Robert Eichhorn

    (@robert-eichhorn)


    4 years, 3 months ago

    I would like to know why a hacker injected folder that can be downloaded as part of a backup does not appear in my web host’s FileManager. I will not be able to use FileManager to delete the folder, so I will have to use Filezilla.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Shouldn’t you be asking this in the File Manager plugins support forum?

    Thread Starter Robert Eichhorn

    (@robert-eichhorn)

    JNashHawkins – concerning a File Manager plugins support forum. I called my web host’s tech support and they didn’t have a answer for why the folder wasn’t appearing in File Manager but was appearing in Filezilla. The next step would be to contact their security department for a answer. I don’t think my web host has any support forums. I tried deleting the folder through Filezilla but wasn’t able to find a way to delete it. Do you happen to know the step to make to delete the folder using Filezilla? I tried left-clicking and right-clicking with the mouse but no step appeared to delete the folder.

    Thread Starter Robert Eichhorn

    (@robert-eichhorn)

    JNashHawkins – I figured out how to delete the folder using Filezilla. The mouse was getting stuck in a routine. I tried clicking on several folders in Documents on the local computer and the menu selection showed a option to delete. I also found a tutorial on ‘deleting folders using Filezilla’ by searching Google.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot find hacker folder in FileManager’ is closed to new replies.