Cannot find a subscriber by e-mail search

An observation:

1. If I search for the ID with or without the @ at the end, it finds the record
2. Unless the ID has a special character or punctuation, like a period or underscore, then it fails
3. A search with the domain name at the end will always fail

In other words, if the user ID is abcd123, it will find it even if it is entered as abcd123@. But, it will fail if the user ID is ab.cd with or without @ at the end. And, [email protected] will fail.

I hope this helps to isolate the problem to fix it.

Thank you,

Cemal

• This reply was modified 2 years ago by ACEkin.

A little further refinement:

I can search for the domain name without the top level domain extension and without a dot. In other words, I can search and find gmail but not gmail.com.

I cannot connect the domain name to the ID with the @ sign. In other words, abcd or abcd@ or gmail will find something, but abcd@gmail will fail.

With this much information, it should be a piece of cake to locate the problem I hope ??

Cemal

Hi @acekin ,

Thank you for being a loyal user of our plugin for many years; we truly appreciate your support. We’re sorry to hear about the issue you’re facing while using the current subscribers search feature, and we understand how frustrating it can be.

Upon thorough investigation, we have confirmed the issue you reported regarding the email search functionality. It appears that when you paste or manually enter an email address in the search field on the current subscribers tab and click on the “Search” button, the result shows “No items found,” even when the email address is present in the list. Additionally, you mentioned that you used to be able to search for the mail domain name without an ID or the “@” sign, but that functionality is currently not working.

We understand how important this feature is for you, and we want to make sure it works seamlessly, just like it used to. Your feedback has been invaluable in helping us address this problem, and we’re committed to delivering a smooth experience for all our users.

Once the next version of the plugin is released, you can update it to resolve this issue. We anticipate the release to be available very soon, so please keep an eye out for the update notification in your WordPress dashboard.

Thank you for your patience and understanding. We look forward to providing you with an improved and fully functional plugin in the near future.

Regards,

Thank you for a surprise reply. Better late than never!

Cemal

Hi @acekin ,

Thanks for your patience. We have found the issue and are working on it. Once the next version of the plugin is released, you can update it to fix this issue. We expect the release to be available very soon, so please keep an eye out for update notifications on your WordPress dashboard.

Due to the intent of the ticket to be resolved, we are marking this matter as resolved. Feel free to open a new one if you face any further issues.

Thank you!