Cannot export large entries

  • Resolved Kayz5

    (@kayz5)


    1 year, 3 months ago

    I have WP PRO Form registered, i have submitted the same problem to WPFORM support but i am unsure what support i will get as just last week my membership expired.

    Anyways i think i have identified a bug, this a fault with the product i am sure.

    I have created maybe over 12 different forms, some are small some are medium and some are big. All small and medium forms i can export entries to excel no problem.

    However i have a form with 13.6k entries and it does not export it. I always get this error message:

    “There were problems while preparing your export file. Please recheck export settings and try again.:”

    I really need to export this in excel, any help would be great.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @kayz5,

    Thanks for reaching out!

    From our records, I could see your ticket #3802474, and it was already answered with details about the issue.

    Entries are part of the paid version of WPForms. With this, I apologize that we’re not able to respond to paid version questions here in the www.remarpro.com support forums for the free version.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @kayz5,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now.

    If you’d like any help with using WPForms Lite, please feel free to reach out.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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