Cannot enter Credit Card Info

https://www.frettas.com/

Hi there @jp-ehrler,

Thanks for reaching out!

I took a look at your checkout page but couldn’t replicate the issue:

Link to image: https://d.pr/i/u0jYhP

Can you please check Dev Tools > Console when you can’t type in Square fields and share a screenshot of any errors there?

Cheers!

Was a caching issues. We believe we’ve fixed it and are testing it.

Thanks so much!

Was indeed a caching issue with specific settings that had to be turned off.

Thank you.

Hi there @jp-ehrler,

Thank you for getting back to us!

Could you please clarify what settings were that and if that was a caching plugin?

It can help other users who’re facing the same issue.

Cheers!

Hey there, I am having the same issue, can you please explain what fixed it? Here is a screenshot of the errors. My website it https://www.gatesmtncbd.com and I can’t figure it out

View post on imgur.com

• This reply was modified 3 years, 11 months ago by thatgatesguy.

We turned off JS and CSS caching.

Did it take a while for the site to update to allow you to enter information?

It’s been about an hour since I turned off js and css caching. I wiped the cache and I still can’t enter card information.

Hi there @thatgatesguy,

Can you please also check if the issue persists with the Storefront theme and all other plugins except for WooCommerce core and Square disabled?

Hi @treibalen, sorry for the late response.

I changed my theme to storefront and disabled all plugins and the issue did not occur.

I began turning on plugins one by one and found the culprit. SG Optimizer was the plugin causing issues. So I disabled it for now.

Hi there @thatgatesguy,

I’m glad you found a root cause! Also, thanks for taking the time and sharing your solution here. It definitely helps!

Cheers!