Cannot enable email preferences

  • Resolved slamho

    (@slamho)


    3 years, 11 months ago

    Hi,

    I cannot update the user and admin email settings for accounts under Review but unable to do. When i check the box and click save settings, it takes me to a page on my site and says “Not Found Nothing found for the requested page. Try a search instead?”

    I have not made any changes to files in wp-admin or the UM templates.

    I have tried uninstalling the plugin and installing again but the error persists.

    Please HELP!!!!

    Regards

    • This topic was modified 3 years, 11 months ago by slamho.
    • This topic was modified 3 years, 11 months ago by slamho.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @slamho

    Could you please ask your hosting provider to conflict with the mod_security module on your serve? You can ask them to exclude the UM settings page from it.

    Regards,

    Thread Starter slamho

    (@slamho)

    Hi @champsupertramp,

    thanks for the response.

    I am a beginner to all this and would really appreciate if you could confirm the below please.

    is there a conflict with the mod_security module and that’s why it redirects to my site when I click on Save Changes to enable the email notification?

    What UM settings page should they exclude?

    PS: When i first installed the UM plugin, i was able to enable the Account activation email.

    regards,
    @slamho

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @slamho

    Some web hostings are adding rules with the firewall(mod_security) in the WP Admin. Please contact your hosting provider to help you with excluding the UM settings from the firewall rules.

    Here are the URIs:
    /wp-admin/admin.php?page=um_options
    /wp-admin/admin.php?page=um_options&tab=email

    Regards,

    Thread Starter slamho

    (@slamho)

    Thanks @champsupertramp.

    I have logged a support ticket with my hosting provider and referenced this post here in the ticket.

    regards,
    @slamho

    Thread Starter slamho

    (@slamho)

    Thanks @champsupertramp

    The problem has been resolved. My hosing provider informed me that I needed to disable ModSecurity in my cPanel, update my email preferences in UM and then enable ModSecurity again.

    Thank you so much for your guidance and support. Much Appreciated!

    regards,
    @slamho

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @slamho

    Thanks for letting us know. I am closing this thread now.

    Regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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