Cannot edit products
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Hallo,
after updating WP and all plugins I can’t edit products. Quick edit works fine. I followed the earlier recommendation to switch the theme to storefront and disable all plugins. Still the issue not solved. Normally I use the theme Leto.Mixay
- This topic was modified 3 years, 2 months ago by mixay99.
- This topic was modified 3 years, 2 months ago by mixay99.
The page I need help with: [log in to see the link]
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Hi @mixay99,
I can’t edit products
Would you mind providing more info and tell us exactly what happens when you try to edit products? If you think a screenshot could help us please use snipboard.io following the instructions on that page, then paste the URL in this thread.
Also, let’s see if there is an error on the WooCommerce Logs. Kindly provide us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
- Console tab: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.
Thanks.
Hi Mirko,
Thanks for your reply. When trying to enter the edit function only the product name is visible. The text box flashes quickly as if it tried to open and then nothing is shown. Product data is not shown and none of the functions is available.
Below the requested data.
Best,
Mixayscreenshots:https://snipboard.io/WrY6lL.jpg
https://snipboard.io/rud6Vi.jpg
WooCommerce status report:### WordPress Environment ### WordPress address (URL): https://micstropicgarden.klebreis.de Site address (URL): https://micstropicgarden.klebreis.de WC Version: 5.7.1 REST API Version: ? 5.7.1 WC Blocks Version: ? 5.7.2 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.6.5 Log Directory Writable: ? WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.48 (Unix) PHP Version: 7.4.23 PHP Post Max Size: 128 MB PHP Time Limit: 240 PHP Max Input Vars: 4000 cURL Version: 7.76.1 OpenSSL/1.1.1l SUHOSIN Installed: – MySQL Version: 5.7.33-log Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.6.0 WC Database Prefix: cg88_ Total Database Size: 9.79MB Database Data Size: 7.38MB Database Index Size: 2.41MB cg88_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB cg88_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB cg88_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB cg88_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB cg88_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB cg88_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_newsletter_templates: Data: 3.44MB + Index: 0.00MB + Engine InnoDB cg88_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB cg88_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.09MB + Engine InnoDB cg88_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB cg88_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB cg88_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB cg88_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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cg88_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB cg88_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB cg88_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB cg88_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB cg88_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB cg88_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB cg88_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 48 mailpoet_page: 1 page: 10 post: 2 product: 17 revision: 39 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (2) ### Facebook for WooCommerce: by Facebook – 2.6.5 WooCommerce: by Automattic – 5.7.1 ### Inactive Plugins (9) ### Akismet Anti-Spam: by Automattic – 4.1.12 Classic Editor: by WordPress Contributors – 1.6.2 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Hello Dolly: by Matt Mullenweg – 1.7.2 Kirki Customizer Framework: by David Vongries – 3.1.9 Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.1 MailPoet 3 (New): by MailPoet – 3.70.0 Page Builder by SiteOrigin: by SiteOrigin – 2.13.2 Strato Assistant: by Strato – 5.7.0 ### Must Use Plugins (1) ### installatron_hide_status_test.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: LAK (?) Currency Position: left Thousand Separator: Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6 - /shop/ Basket: #7 - /warenkorb/ Checkout: #8 - /kasse/ My account: #9 - /mein-konto/ Terms and conditions: ? Page not set ### Theme ### Name: Leto Version: 1.0.14 Author URL: https://athemes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: leto/woocommerce/checkout/form-coupon.php leto/woocommerce/checkout/form-login.php ### Action Scheduler ### Complete: 54 Oldest: 2021-09-24 15:46:08 +0000 Newest: 2021-09-26 03:50:33 +0000 Pending: 1 Oldest: 2021-09-26 04:39:12 +0000 Newest: 2021-09-26 04:39:12 +0000 ### Status report information ### Generated at: 2021-09-26 03:51:17 +00:00
ERROR LOG:
2021-08-31T23:57:46+00:00 ERROR Spec is invalid because the locale could not be retrieved in feed 2021-08-31T23:57:46+00:00 ERROR stdClass Object ( [slug] => mercadopago_q3_2021_ES [type] => marketing [status] => unactioned [is_snoozable] => 0 [source] => woocommerce.com [locales] => Array ( [0] => stdClass Object ( [locale] => es_ES [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) [1] => stdClass Object ( [locale] => es_MX [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) [2] => stdClass Object ( [locale] => es_CO [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) [3] => stdClass Object ( [locale] => es_AR [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) [4] => stdClass Object ( [locale] => es_CL [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) [5] => stdClass Object ( [locale] => es_UY [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) [6] => stdClass Object ( [locale] => es_PE [title] => Cobrá con el Checkout de Mercado Pago [content] => El procesador de pagos líder en América Latina ya está disponible para las tiendas de WooCommerce. Acepta pagos de forma segura con tarjetas de débito y crédito, dinero en efectivo, transferencias bancarias y meses con y sin interés, con el respaldo herramientas exclusivas de prevención del fraude. ) ) [actions] => Array ( [0] => stdClass Object ( [name] => mercadopago_q3_2021_ES [locales] => Array ( [0] => stdClass Object ( [locale] => es_ES [label] => Descargalo gratis ) [1] => stdClass Object ( [locale] => es_MX [label] => Descargalo gratis ) [2] => stdClass Object ( [locale] => es_CO [label] => Descargalo gratis ) [3] => stdClass Object ( [locale] => es_AR [label] => Descargalo gratis ) [4] => stdClass Object ( [locale] => es_CL [label] => Descargalo gratis ) [5] => stdClass Object ( [locale] => es_UY [label] => Descargalo gratis ) [6] => stdClass Object ( [locale] => es_PE [label] => Descargalo gratis ) ) [url] => https://woocommerce.com/products/mercado-pago-checkout/?utm_source=inbox&utm_medium=product&utm_campaign=mercadopago_q3_2021_ES" [url_is_admin_query] => [is_primary] => 1 [status] => actioned ) [1] => stdClass Object ( [name] => dismiss [locales] => Array ( [0] => stdClass Object ( [locale] => es_ES [label] => Desestimar ) [1] => stdClass Object ( [locale] => es_MX [label] => Desestimar ) [2] => stdClass Object ( [locale] => es_CO [label] => Desestimar ) [3] => stdClass Object ( [locale] => es_AR [label] => Desestimar ) [4] => stdClass Object ( [locale] => es_CL [label] => Desestimar ) [5] => stdClass Object ( [locale] => es_UY [label] => Desestimar ) [6] => stdClass Object ( [locale] => es_PE [label] => Desestimar ) ) [url] => [url_is_admin_query] => [is_primary] => [status] => actioned ) ) [rules] => Array ( [0] => stdClass Object ( [type] => publish_after_time [publish_after] => 2021-08-30 00:00:00 ) [1] => stdClass Object ( [type] => publish_before_time [publish_before] => 2021-09-10 00:00:00 ) [2] => stdClass Object ( [type] => not [operand] => stdClass Object ( [type] => or [operands] => Array ( [0] => stdClass Object ( [type] => plugins_activated [plugins] => Array ( [0] => woocommerce-gateway-stripe ) ) [1] => stdClass Object ( [type] => plugins_activated [plugins] => Array ( [0] => woocommerce-paypal-payments ) ) ) ) ) [3] => stdClass Object ( [type] => or [operands] => Array ( [0] => stdClass Object ( [type] => base_location_country [operation] => = [value] => MX ) [1] => stdClass Object ( [type] => base_location_country [operation] => = [value] => AR ) [2] => stdClass Object ( [type] => base_location_country [operation] => = [value] => CO ) [3] => stdClass Object ( [type] => base_location_country [operation] => = [value] => CL ) [4] => stdClass Object ( [type] => base_location_country [operation] => = [value] => UY ) [5] => stdClass Object ( [type] => base_location_country [operation] => = [value] => PE ) ) ) [4] => stdClass Object ( [type] => or [operands] => Array ( [0] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => es_MX ) [1] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => es_AR ) [2] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => es_CO ) [3] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => es_CL ) [4] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => es_UY ) [5] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => es_PE ) ) ) ) ) 2021-08-31T23:57:46+00:00 ERROR Spec is invalid because the locale could not be retrieved in feed 2021-08-31T23:57:46+00:00 ERROR stdClass Object ( [slug] => mercadopago_q3_2021_PT [type] => marketing [status] => unactioned [is_snoozable] => 0 [source] => woocommerce.com [locales] => Array ( [0] => stdClass Object ( [locale] => pt_PT [title] => Venda agora com o Checkout Mercado Pago [content] => O líder em processamento de vendas na américa latina agora está disponível para WooCommerce. Aceite de forma segura pagamentos com cart?o de débito e crédito, boleto, transferências bancárias e pagamentos parcelados- tudo isso apoiado por ferramentas exclusivas de preven??o a fraude. ) [1] => stdClass Object ( [locale] => pt_BR [title] => Venda agora com o Checkout Mercado Pago [content] => O líder em processamento de vendas na américa latina agora está disponível para WooCommerce. Aceite de forma segura pagamentos com cart?o de débito e crédito, boleto, transferências bancárias e pagamentos parcelados- tudo isso apoiado por ferramentas exclusivas de preven??o a fraude. ) ) [actions] => Array ( [0] => stdClass Object ( [name] => mercadopago_q3_2021_PT [locales] => Array ( [0] => stdClass Object ( [locale] => pt_PT [label] => Baixar grátis ) [1] => stdClass Object ( [locale] => pt_BR [label] => Baixar grátis ) ) [url] => https://woocommerce.com/products/mercado-pago-checkout/?utm_source=inbox&utm_medium=product&utm_campaign=mercadopago_q3_2021_PT [url_is_admin_query] => [is_primary] => 1 [status] => actioned ) [1] => stdClass Object ( [name] => dismiss [locales] => Array ( [0] => stdClass Object ( [locale] => pt_PT [label] => Liberar ) [1] => stdClass Object ( [locale] => pt_BR [label] => Liberar ) ) [url] => [url_is_admin_query] => [is_primary] => [status] => actioned ) ) [rules] => Array ( [0] => stdClass Object ( [type] => publish_after_time [publish_after] => 2021-08-30 00:00:00 ) [1] => stdClass Object ( [type] => publish_before_time [publish_before] => 2021-09-10 00:00:00 ) [2] => stdClass Object ( [type] => not [operand] => stdClass Object ( [type] => or [operands] => Array ( [0] => stdClass Object ( [type] => plugins_activated [plugins] => Array ( [0] => woocommerce-gateway-stripe ) ) [1] => stdClass Object ( [type] => plugins_activated [plugins] => Array ( [0] => woocommerce-paypal-payments ) ) ) ) ) [3] => stdClass Object ( [type] => base_location_country [operation] => = [value] => BR ) [4] => stdClass Object ( [type] => or [operands] => Array ( [0] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => pt_PT ) [1] => stdClass Object ( [type] => option [option_name] => WPLANG [operation] => = [value] => pt_BR ) ) ) ) )
CONSOLE: https://snipboard.io/4oSnJx.jpg
Hi again,
Thanks for sharing your System Status and logs.
What happens if you clear the browser cache? It looks like you’re using Google Chrome, so can you check if you’re able to edit products using a different browser? Ideally, you’d want to follow these steps:
– Go to https://www.whatismybrowser.com, and check if your web browser is running the updated/latest version;
– Clear your browser cache;
– Clear cookies;
– Use another web browser (e.g. Mozilla Firefox, Microsoft Edge);Let us know how that goes.
@rainfallnixfig
Hi Mirko,thanks for your efforts. In the meantime all used plug-ins provided new updates and after installing them the error was gone.
Thanks again and let’s hope that it will not happen again.
Mixay
That’s some good news!
Hoping that it won’t happen again as well.
We’ll mark this thread as resolved for now, but if the issue recurs, please create a new thread. You could also link back to this one for cross-referencing.
Cheers!
- The topic ‘Cannot edit products’ is closed to new replies.