Cannot edit mail notifications

Hey there @erome as requested to the user on that thread, could you please also enabled debug mode on WordPress to get more specific logs about this issue?

You can do it by editing the wp-config.php file and add the following lines

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Please make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */.

Please reproduce this issue again, this way all errors will be saved in the debug.log file inside the /wp-content/directory. Share with us the errors that will be recorded in debug.log file.

Looking forward to your reply.

Jorge.

Hi Jorge

Happy new year!

I enabled the debug mode as requested. Here all entries which match with the time I reproduced the issue:

from error_log:
[proxy_fcgi:error] [pid 29159] [client XXX] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /var/www/vhosts/domain.org/httpdocs/wp-includes/theme-compat/embed.php:13\nStack trace:\n#0 {main}\n thrown in /var/www/vhosts/domain.org/httpdocs/wp-includes/theme-compat/embed.php on line 13\n', referer: https://www.domain.org/wp-includes/theme-compat/embed.php

[proxy_fcgi:error] [pid 15114] [client XXX] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /var/www/vhosts/domain.org/httpdocs/wp-includes/theme-compat/embed.php:13\nStack trace:\n#0 {main}\n thrown in /var/www/vhosts/domain.org/httpdocs/wp-includes/theme-compat/embed.php on line 13\n', referer: https://www.domain.org/wp-includes/theme-compat/embed.php

[proxy_fcgi:error] [pid 20229] [client XXX] AH01071: Got error 'PHP message: \n'

from debug.log:
empty ??

Hello @erome

I trust you’re doing well!

The warning you’re getting is actually a known issue and related to the theme that you’re using. More detail about it can be found here

I’m afraid it is not related to the issue you have with the Forminator.

Please run the following test on your site:
– Deactivate all plugin besides the Forminator plugin. Try to edit the form and see if the issue is there
– If the issue is there, switch to a default WordPress theme and try to replicate the issue again
– If all is well, activate one plugin at a time, every time check if the issue is back. Once it is back last activated plugin is the one that conflicts with the Forminator.

Please make sure to have a backup of your site before running this test, so if something will go wrong you can always restore it.

Kind regards,
Nastia

Hi Nastia

Thanks for your reply.

1. First, all plugins deactivated besides Forminator -> same issue occurred
2. Switched to WP default theme (Twenty Twenty) -> same issue occurred

Hi Support

Have you already checked my feedback? I really need to be able to send mail notifications soon ??

Again, the error messages from dev tools console (Screenshot). Debug.log is still empty

Thanks!

Hi @erome thank you for your reply and I apologize for the delay.

Unfortunately we couldn’t reproduce the issue on our end.

Just in case, could you please try uploading a new copy from Forminator? This is just to make sure that there is nothing missing by a possible issue when updating the plugin.

Let us know how it goes.

Jorge.

Hello @erome

I hope you are doing well!

We haven’t heard back from you for a while now so we’re going to mark this ticket as resolved, if you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia