Cannot edit Downloadable product permissions

  • Resolved barrelleaf

    (@barrelleaf)


    4 years, 1 month ago

    Hi,
    I just found a problem regarding the Downloadable product permissions section on the backend.

    It used to work just fine. But I suddenly found that the product listed below the Downloadable product permissions section is gone.

    Screenshot.

    And when I tried to add the products by typing the product name, it says

    “Could not grant access – the user may already have permission for this file or billing email is not set. Ensure the billing email is set, and the order has been saved.”

    I’m sure that the billing email is set, so I guess the product is there but I cannot see it (?)

    Not sure how to fix this. Hope someone could help me.
    Thank you.

    Nora

    • This topic was modified 4 years, 1 month ago by barrelleaf.
    • This topic was modified 4 years, 1 month ago by barrelleaf.

    The page I need help with: [log in to see the link]

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