• Resolved sasori390

    (@sasori390)


    I get the following error when I try to download the new reviews from the My Reviews tab.
    I was able to download the reviews without any issue before.
    Please help me how to fix this problem.

    Error with wp_remote_post, error message:
    cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received

    Thanks

    —–Here is the troubleshooting data——

    URL: https://maunakeasunset.com
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    PHP Info: 
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    	Memory Limit: 768M
    	Max Upload Size: 256M
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    		    [address] => United States, 96740-2688 Kailua-Kona, 73-5576 Kauhola St Suite 2
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    	            [user] => Rick Hylands
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f6/0d/default-avatar-2020-34.jpg?w=100&h=100&s=1
    	            [text] => <strong>Mauna Kea sunset/ Stargazer</strong>
    	I did the sunset Mauna Kea and stargazing trip. John was the host and driver. He was very knowledgeable and informative, as well as a good safe driver!!
    	His respect for the Hawaiian culture will be self evident during the trip, and as such we experienced a little something I know many others trips/ company's do not do! John is so knowledgeable about the stars and went the extra mile to make it a memorable experience!
    	The supplied jackets were a life saveras it is cold up there!
    	Thanks John, Mahalo
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-03-01
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    	            [id] => 2
    	            [user] => lanamom
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-s/01/38/e3/cb/lanamom.jpg?w=100&h=100&s=1
    	            [text] => <strong>An amazing experience from start to finish</strong>
    	This tour was so amazingly organized, our guide so knowledgeable and it really maximized the experience.  We got a little tour around the telescope area, saw an amazing sunset at the top, then did stargazing near the visitor center.  Guide was also great for identifying the stars.
    	    Another thing that I really liked was that they actually did *not* provide dinner, so we didn't have to spend a lot of time at picnic benches at the visitor center.  They advised us to eat ahead of time, but provided every person a goodie bag of local snacks such as cookies from local bakeries, chips made on the Big Island, and macadamia nuts, just to name a few.
    	   This meant that we could spend that time and walk around the visitor center area (see silverswords).  We were also at the summit first so we got the best spots for sunset viewing and spent more time there.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-01-27
    	        )
    	
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    	            [id] => 3
    	            [user] => mdmd159
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/e7/3d/default-avatar-2020-55.jpg?w=100&h=100&s=1
    	            [text] => <strong>great experience with Mauna Kea Summit Sunset and Stars Tour!</strong>
    	Great experience with this tour. Shin made sure we were comfortable the whole way. Helped us take lots of photos on our phones. Shin also had a lot of information on stargazing and was a pro with the telescope so we could see the night sky clearer. The van was nice and roomy for anyone who is covid conscious.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-01-21
    	        )
    	
    	    [3] => stdClass Object
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    	            [id] => 4
    	            [user] => Octocat
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/ed/ce/default-avatar-2020-7.jpg?w=100&h=100&s=1
    	            [text] => <strong>So close to the universe!</strong>
    	I participated in Mauna Kea Sunrise tour by Taikobo, and it was certainly one of the highlight of my Big Island experience! Our guide John was knowledgeable and kind, sharing  interesting stories about Hawaii, it’s culture and history with us on the way to Mauna Kea, in engaging manner.  Stargazing was great despite of the full moon (that makes stars less visible, he said),  staring from finding the pole star, seeing constellations, imagining the vast universe following his instructions. My mind was  blown away when he let us watch the moon through the telescope - it was gigantic and I could see it’s irregular edges!  
    	
    	On the top of Maura Kea, we were very lucky that we could see the sunrise and moonset of the full moon almost simultaneously. The moon setting next to the shadow of the summit (that looks like a real mountain) was so beautiful and surreal….and all of this happens while we are looking over the sea of clouds from above. 
    	
    	Mauna Kea was amazing place - I appreciate this tour gave us plenty of time to take in it’s extraordinary beauty and sacred energy. It is well designed and well executed by the team of Taikobo (from friendly receptionists to the super knowledgeable tour guide) with Aloha spirits. Highly recommend!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-01-18
    	        )
    	
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    	            [id] => 5
    	            [user] => DevDrewParkerRoxy
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/eb/43/default-avatar-2020-11.jpg?w=100&h=100&s=1
    	            [text] => <strong>Heavenly</strong>
    	We so enjoyed our tour with Taikobo. The front staff (especially Emmy) are so kind and, if you book far enough before you leave, will be very accommodating in making sure you get the best possible star gazing experience. We received a lovely goodie bag with local snacks and at the end, received beautiful postcards. Overall, I would say the tour was excellent, our guide was able to answer all of our questions and was very knowledgeable. I think there are many aspects which distinguish Taikobo from other similar companies, choose them you will not be disappointed!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-01-09
    	        )
    	
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    	            [user] => jeb_123_btr
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    	            [text] => <strong>Maunakea Summit Sunset & Stargazing Tour - AMAZING!!!</strong>
    	My wife and I participated in the Maunakea Summit Sunset & Stars tour.  We chose to join the tour at the Taikobo office in Kailua-Kona where we were greeted by our guide Shen. We were with Shen on this tour for about 8 hours and for every minute of this time he was friendly, upbeat, enthusiastic, helpful, and informative.  The vehicle for the tour was a 15 passenger 4WD minibus and it was very clean and fairly comfortable, which is a good thing b/c the tour did involve several hours of driving to get from Kailua-Kona to the Maunakea summit and back.  During the drive to the mountain there were several planned stops for bathroom breaks and we had a chance to stretch our legs.  There was interesting narration during the drive provided by Shin and via recorded audio which covered the Hawaiian climate and geography, the cultural significance of Maunakea, the telescopes at the summit, and other topics. The last stop on the way up was at the Onizuka Visitor Center at an elevation of 9k feet. I scored some sweet merch in the gift store. Then it on up to the summit where for our visit there was a blanket of brilliant white snow! The view at almost 14k feet elevation of the red lava rocks, snow, brilliant blue sky, telescope domes, and a sea of clouds below was other-worldly and unique.  Taikobo provided a thick hooded parka for each guest and ours kept us warm in the freezing air.  The sunset viewed from among the telescope domes was fantastic.  Then we were driven partway back down the mountain to a stop for stargazing in the clear sky.  We drank hot cocoa while Shen pointed out the constellations and we viewed several stars, the Orion nebula, and the crescent moon through an 8-inch telescope Shen had set up.  This stop lasted about an hour and I recommend guests wear warm socks because it was COLD!  Then it was time for the drive back to Kailua-Kona.  My wife and I have only praise for Taikobo Hawaii and this tour - it was a unique and worthwhile experience.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-01-09
    	        )
    	
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    	            [user] => WeAreFamily2002
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f3/e4/default-avatar-2020-30.jpg?w=100&h=100&s=1
    	            [text] => <strong>Lifetime experience and the top of summit view is phenomenal</strong>
    	From the booking online, spoke to Emmy to switch the day due to road close and the guide John, all the process were so easy and more than 5 stars ?? services.   They are so polite, respectful and knowledgeable.   John is so experienced, excellent driver, he made the stargazing ?? so fun and the best part is he prepared hot coco for us during the stargazing.  You definitely need something warm after the summit.   The sunset on the top of summit is phenomenal.  Where can you see a sunset above the cloud!!!!
    	Being a mom of 2 teens, I highly recommended the tour after they turn 15.  They will appreciate and learn more.  Also, they made the right decision not providing dinner, you don’t want a full meal before you are going on an unpaved road ride and in high altitude.  They provide you a snack bag with all kinds of local snack and water.  This is perfect.  High recommended this company.  This is an unforgettable lifetime experience.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-01-07
    	        )
    	
    	    [7] => stdClass Object
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    	            [id] => 8
    	            [user] => Si C
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/e6/ea/default-avatar-2020-54.jpg?w=100&h=100&s=1
    	            [text] => <strong>Mouna Kea is best with Taikobo</strong>
    	It was amazing from starting to end. I must mention about Emmy who is very helpful even to accommodate to next day for better weather. That made our day to see the galaxies clearly. I forgot something and she is sending it to me which is beyond the expectations. And then John, our tour guide, an amazing person, very helpful and attentive and polite. He made the star gazing as an interactive one. Must go with this company to have a best experience of lifetime. Thank you Taikobo!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-12-29
    	        )
    	
    	    [8] => stdClass Object
    	        (
    	            [id] => 9
    	            [user] => Josh
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f3/23/default-avatar-2020-28.jpg?w=100&h=100&s=1
    	            [text] => <strong>Mind blowing trip to the top of the world at Mauna Kea Summit</strong>
    	Amazing tour with very friendly and knowledgable guide Shin. The views from the Summit are other-worldly. Simply amazing to go from the beach to the snow at 14,000 feet in one afternoon! The star gazing is also spectacular- although on our tour this went on a bit too long leading to a late return and pretty long day. But despite that this is highly recommended. Also much better than trying to do this on your own- the road is rough and the the cozy parkas provided by the tour are a must!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-12-27
    	        )
    	
    	    [9] => stdClass Object
    	        (
    	            [id] => 10
    	            [user] => Joe G
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/e5/66/default-avatar-2020-53.jpg?w=100&h=100&s=1
    	            [text] => <strong>Great views and friendly guide</strong>
    	The views at the top of Mauna Kea were breathtaking. The tour guide, John, was very knowledgeable and friendly. He knew much of the history of the island, the volcano, and stars/constellations. The snacks were local and delicious. I would recommend this company to anyone that wants a guided tour of Mauna Kea.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2021-12-14
    	        )
    	
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    Active Theme: WP Theme for maunakeasunset.com 1.00.25
    Plugins: 
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    	Advanced Custom Fields: Table Field (1.3.14 - active)
    	Advanced Custom Fields PRO (5.12 - active)
    	Advanced Editor Tools (previously TinyMCE Advanced) (5.6.0 - active)
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    	Yoast SEO (18.4.1 - active)
Viewing 15 replies - 1 through 15 (of 25 total)
  • Same!! Any idea why? I’ve been using it for a while, but I deactivated and activate again, and found that error

    same here! Please advise

    Error with wp_remote_post, error message:
    cURL error 28: Operation timed out after 30001 milliseconds with 0 bytes received`

    URL: https://www.stuttgarter-staeffelestour.de
    MySQL Version: 5.7.25
    WP Table Prefix: ss_
    WP Version: 5.9.2
    Server Name: www.stuttgarter-staeffelestour.de
    Cookie Domain: www.stuttgarter-staeffelestour.de
    CURL Library Present: Yes
    CSS path: /var/www/web1284/html/stuttgarterstaeffelestour/wp-content/uploads/trustindex-tripadvisor-widget.css
    • This reply was modified 2 years, 8 months ago by oliwanatu.

    any one found a solution for this?

    solution buy premium version. i am waiting a long time. no support for free version.

    Hi,

    I have the same problem. It happened with since the last WordPress version.

    I purchases the premium version and still not working.

    Plugin Support Adam from Trustindex

    (@adam140299)

    Hello everyone!

    Sorry for inconvenience, we are working on this, please give us about 1-2 weeks to solve this. Thank you for your patience!

    Adam
    Trustindex

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi!

    Please update to our newest 9th version of the plugin, we have updated it. After that, please check if the problem still persist and if it does, please send us your Troubleshooting tab’s content from your plugin’s setting page. We have more details about your problem, thanks in advance!

    Feel free to write to us, if you have further questions,
    Lídia
    Trustindex

    I tried to uptade but didn’t find the new version of the plugin. Maybe is still being updated?

    Thread Starter sasori390

    (@sasori390)

    I updated to the 9th version and I came across a few issues.

    After I downloaded the latest posts;
    1) Missing avatar images
    2) All the posted dates were unintentionally changed to 05-01-2022

    `URL: https://maunakeasunset.com
    MySQL Version: 5.7.32
    MySQL Database: dbfjvc6hsqub6i
    MySQL User: uev0iq8nd4reb
    MySQL User rights:
    – GRANT USAGE ON *.* TO ‘uev0iq8nd4reb’@’localhost’
    – GRANT ALL PRIVILEGES ON dbfjvc6hsqub6i.* TO ‘uev0iq8nd4reb’@’localhost’
    WP Table Prefix: nec_
    WP Version: 6.0
    Server Name: maunakeasunset.com
    Cookie Domain: maunakeasunset.com
    CURL Library Present: Yes
    CSS path: /home/customer/www/maunakeasunset.com/public_html/wp-content/uploads/trustindex-tripadvisor-widget.css

    PHP Info:
    Version: 7.4.29
    Memory Usage: 71.27MB
    Memory Limit: 768M
    Max Upload Size: 256M
    Max Post Size: 256M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: On
    Max Script Execution Time: 120 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined

    Plugin: WP Tripadvisor Review Widgets
    Plugin Version: 9.0
    Options:
    active: 1
    version: 7.7
    page-details: Array
    (
    [id] => Attraction_Review-g60872-d9717996-Reviews-Taikobo_Hawaii-Kailua_Kona_Island_of_Hawaii_Hawaii.html
    [name] => Taikobo Hawaii
    [address] => United States, 96740-2688, Kailua-Kona, 73-5576 Kauhola St Suite 2
    [avatar_url] => https://media-cdn.tripadvisor.com/media/photo-s/1d/5c/4c/3b/providing-guided-tours.jpg
    [rating_number] => 94
    [rating_score] => 5
    )

    subscription-id:
    proxy-check:
    style-id: 34
    review-content: <div class=”ti-widget” data-layout-id=”34″ data-set-id=”” data-pid=”b5167179c03e50ec942cb” data-pager-autoplay-timeout=”6″ > <div class=”ti-widget-container ti-col-3″> <div class=”ti-header source-%platform%”> <div class=”ti-large-logo”> <div class=”ti-v-center”> %platform% </div> </div> <div class=”ti-stars star-lg”> <span class=”ti-star e”></span><span class=”ti-star e”></span><span class=”ti-star e”></span><span class=”ti-star e”></span><span class=”ti-star e”></span> </div> <div class=”ti-rating-text”> <span class=”nowrap”>Based on RATING_NUMBER reviews.</span> </div> </div> <div class=”ti-reviews-container”> <div class=”ti-controls”> <div class=”ti-next”></div> <div class=”ti-prev”></div> </div> <div class=”ti-reviews-container-wrapper”> <!– R-LIST –> <div class=”ti-review-item source-%platform%” > <div class=”ti-inner”> <div class=”ti-review-header”> <div class=”ti-profile-img”> %reviewer_name% </div> <div class=”ti-profile-details”> <div class=”ti-name”>%reviewer_name%</div> <div class=”ti-date”>%created_at%</div> </div> </div> <div class=”ti-stars”><span class=”ti-star f”></span><span class=”ti-star f”></span><span class=”ti-star f”></span><span class=”ti-star f”></span><span class=”ti-star f”></span></div> <div class=”ti-review-content”> <!– R-CONTENT –>%text%<!– R-CONTENT –> </div> </div> </div> <!– R-LIST –> </div> <div class=”ti-controls-dots”> <div class=”dot active”></div> </div> </div> </div> </div>
    filter: Array
    (
    [stars] => Array
    (
    [0] => 4
    [1] => 5
    )

    [only-ratings] => 1
    )

    scss-set: light-background
    lang: en
    no-rating-text:
    dateformat: F j, Y.
    rate-us: hide
    verified-icon:
    enable-animation:
    show-arrows:
    content-saved-to: 9.0
    show-reviewers-photo:
    download-timestamp: 2022-06-13 22:54:57
    widget-setted-up: 1
    disable-font:
    show-logos:
    show-stars:
    load-css-inline:
    align:
    amp-hidden-notification:
    review-download-inprogress:

    Reviews: Array
    (
    [0] => stdClass Object
    (
    [id] => 1
    [user] => Tim S
    [user_photo] =>
    [text] => Great experience with a Great Guide
    We went on the Mauna Kea Sunset and Star gazing tour and it was wonderful! Our tour guide, Shin, in particular made the trip a great experience. He was knowledgeable, friendly, and kept us all engaged the whole time. At the end we all got excellent pictures of us with the stars and volcano in the background! Would definitely recommend this tour.…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [1] => stdClass Object
    (
    [id] => 2
    [user] => Tahee
    [user_photo] =>
    [text] => Solo traveler friendly!!
    John was absolutely wonderful! I traveled solo and he was very accommodating and offered to take my pictures since the selfies weren’t doing any justice! You can tell he truly loves what he does and respects the Hawaiian culture with Aloha. The drive was smooth, the snacks were a plus as they were all local, multiple bathroom breaks – very very comfortable! The stargazing/sunset was stunning – definitely a one in a lifetime experience. A MUST!!!…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [2] => stdClass Object
    (
    [id] => 3
    [user] => MURALIDHARAN S
    [user_photo] =>
    [text] => Experience of a life time. Kept their timing for pickup and drop-off. Knowledge about constellations
    We took the Sunset and Star gazing tour and it was an amazing experience. John our tour guide is very knowledgeable and patient and conducted the tour with great precision. Highly recommend Taikobo for their professionalism.
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [3] => stdClass Object
    (
    [id] => 4
    [user] => Yantao
    [user_photo] =>
    [text] => great guider
    John is a responsible guider with full of knowledge (for both science and culture of Hawaii). I will definitely recommend this tour to others.
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [4] => stdClass Object
    (
    [id] => 5
    [user] => Maia M
    [user_photo] =>
    [text] => Amazing experience and tour guide
    Our experience with Taikobo couldn’t have been better! We did the Mauna Kea Sunset Tour. We booked with very little time in advance and they only featured one place left at their website. I wrote to them asking if by any chance they had another one (I went with my husband) and the reply was super quick and luckily in a few hours time they replied again saying another place had opened up and we could arrange with them. The customer service was excellent since we had some issues with communicating by phone (we are form overseas and our roaming wasn’t working properly) and they were super helpful. The tour in itself was marvelous. Such a wonderful and unique experience. Shin was our guide and he was so lovely and caring. Always making sure all of us were okay throughout the trip (I had read that you can get altitude sickness but we were okay). He told us a lot of things during the ride to Mauna Kea about the places we were driving through, he took lovely pictures of us, explained us about the constellations in the sky and the stars, and was overall a great guide. At the beginning of the tour they gave us a goodie bag with local snacks, water, and packets of hot chocolate for the coldest part of the tour, which was great. We made a stop at the visitor center mid-way going up to get accustomed to the high altitude of the summit, and saw a terrific sunset once we got there. We also saw in the distance at night the glow of the volcano, which was one of the highlights for me. They gave us parkas to keep us warm as well. It was one of the best experiences of our trip and we are so glad we did it with Taikobo. It is an investment of money but you will not regret it. Thank you Shin!!!…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [5] => stdClass Object
    (
    [id] => 6
    [user] => Hypo Chen
    [user_photo] =>
    [text] => We got way more than we paid for
    I’d think the best way to go to Mauna Kea is by joining a tour. One of my colleage traveling at the same time rented a car and could only go up to the visiting center half way and won’t be able to see the summit and the telescopes. We were picked up at 2:30 at their office at…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [6] => stdClass Object
    (
    [id] => 7
    [user] => Christy R
    [user_photo] =>
    [text] => Outstanding Tour
    An outstanding tour to the summit of Mauna Kea. Our guide, Shin, was excellent. He was very attentive to our needs (it’s a long tour). He was very knowledgeable about the mountain and the history of volcanic eruptions in Hawaii as compared to other volcanos. He was very…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [7] => stdClass Object
    (
    [id] => 8
    [user] => Greg M
    [user_photo] =>
    [text] => Fantastic experience
    Awesome! John was an incredible guide, very personable. His knowledge of the stars, the island, and the telescopes was really great, I learned a lot. Very impressed, and I highly recommend.
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [8] => stdClass Object
    (
    [id] => 9
    [user] => Lizziemun
    [user_photo] =>
    [text] => Amazing experience
    Great experience not to be missed. Comfy vehicle, lots of interesting information, beautiful breathtaking sunset at one of highest points with snow! Great snack bag and hot chocolate was really nice in the cold while learning about the stars. A bit cloudy for stars but was…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    [9] => stdClass Object
    (
    [id] => 10
    [user] => Christina S
    [user_photo] =>
    [text] => Incredible experience
    Fantastic tour! If you are on the Big Island do not miss going up to the top of Mauna Kea. John was a wonderful tour guide with lots of interesting info about Mauna Kea and the surrounding area. You can tell he really loves sharing all of his knowledge and he tries really hard…
    [rating] => 5.0
    [highlight] =>
    [date] => 2022-05-01
    )

    )

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    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hello !

    We’ve managed to solve the issues. The plugin is working now!
    Please update the plugin or try to reconnect! Within a couple of hours the reviews will be available!

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

    Since you “fixed” it Lidia my reviews have been downloading in the background for 2 days and still nothing.
    This message has been there since i tried to download reviews.
    “Your reviews are being downloaded in the background. This should not take more than a few minutes.”

    Same thing! I try to vinculate my profile, but says error 404

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @richieg !

    We updated the plugin to the 9.1 version.
    Please update the plugin or try to reconnect!
    Let us know if it worked!

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

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