Cannot Download New Reviews

Hi @thebusinesscat

Please send us the troubleshooting text. You can find this in the plugin’s?Advanced?tab under the?Troubleshooting?box. Click on?“Copy to clipboard”?to copy the details. Please insert the copied text into a?Pastebin?and share the generated URL with us.

We look forward to your response and assisting you further. Thank you!

Best regards,
Laca from Trustindex

I am having the same issue. there are 2 new reviews, but when I selected download new reviews, they did not load. Now I have 10 days to try again. How can I send you the troubleshooting info without making it public?

Hi @kirkstudio

Please send the troubleshoot link to [email protected] with the subject line: “WP Support: Cannot Download New Reviews”. Once we receive it, we’ll be happy to assist you! ??

Best regards,
Laca from Trustindex

Hi @lacadev

Thank you for your message. Below please find the link to the paste bin:

https://pastebin.com/vc3CNBN5

Thank you.

Hi @thebusinesscat

Could you please reset the plugin to its default state by navigating to the “Advanced” tab and clicking the “Re-create plugin” button? After that, reconfigure the plugin using the steps in the “Free Widget Configurator”. There’s no need to re-embed the shortcode.

Once this is done, please check after the next download cycle (in 10 days) to ensure that the new reviews are being downloaded correctly.

If you encounter any issues or need further assistance, feel free to reach out!

Best regards,
Laca from Trustindex

Hi @lacadev

Thank you for your message.

I have did what you have advised, and all the revoews are now downloaded. Thank you for your help with this.

Another issue is that when you click on the arrows it does not show the all the reviews. The fourth review only shows half, and if you clcik on the arrow, it does not move the slider any further. Any advise? Here is the link to the page.

Thank you.

Hi @thebusinesscat

Thank you for reaching out!

It seems that the functionality of the widget has been affected by custom CSS code that you’ve added. Specifically, the following code is causing the issue:

.elementor-2119 .elementor-element.elementor-element-b8313f7 .ti-widget.ti-goog .ti-col-4 .ti-review-item {
-ms-flex: 0 0 33.3%;
flex: 0 0 33.3%;
max-width: 33.3%;
}

Could you please remove this code?

For adjusting the width of the cards, we offer an Advanced Widget Editor in our paid package, which allows you to customize these settings more easily and without affecting the functionality of the widget.

Let me know if you need further assistance! ??

Best regards,
Laca from Trustindex

• This reply was modified 1 month, 1 week ago by Laca.

Hi @lacadev

My apologies, I forgot I put that code there when there was only three reviews.

Thanks for all you help, appreciate it.