Cannot download image

Thank you for the advice. Server issues can be hard to diagnose because there are so many different set ups.
The following FAQ question outlines 3 possible issues.
https://connekthq.com/plugins/instant-images/#7

Let me know if any one of these solves your issues.

Hello,

I am having the same issue.

– My max upload limit is > 16MB (set at 128MB)
– My Permissions are 0755 on the plugins folder
– How do I update the settings to allow access to the WP REST API?
I am using a staging site?

Thanks for your help.

If the REST API is blocked there would actually be a warning.

Can you please provide some server specs.
Where is this hosted?
Do you have any security plugins?

Hi,
Thanks for your reply.

Security plugins installed but not activated.

What server specs are you after?

Thanks.

@cribey Basically just what type of hosting you are using?

Shared Hosting

Bueller?

@cribey Bueller???

Shared hosting is rather a rather broad term. Doesn’t tell me anything about the environment you are using. Where are you hosting?

Hi @dcooney,

Shared hosting with Namecheap.

If you tell me specifics of what you are after I can tell you.

Thanks.

@cribey

My Permissions are 0755 on the plugins folder

Just realized you said 755 on plugins folder… 755 is required on /uploads/instant-images/

Can you confirm permissions on that dir? If that doesn’t work the only way I can help is to actually access the site unfortunately.

@dcooney

Thanks.. This is what I have:

/public_html/stage/wp-content/plugins/instant-images

–> https://imgur.com/a/prjHsUp

It’s a staging site, would that matter?

Permissions look fine. I would need to actually log in to help any further.
If you want me to, please send an email via the contact form https://connekthq.com/contact/

Thank you. I’ve sent you an email.

Appreciate your support.

What ended up being the issue? I’m having the same issue now on a site where this was working. It’s not permissions so wondering how you resolved it if you did.