Cannot delete plugin

  • Resolved [email protected]

    (@tlienhart85gmailcom)


    4 years, 9 months ago

    I installed Hummingbird because I thought it was free. When I found it wasn’t, and that it caused conflicts with Jetpack, I tried deactivating and deleting. Dialogues are no longer responsive. It eventually disappears from my list of plug-ins, but when I refresh the page, it re-appears. I understood that you can delete it from the server, but I checked my list of plug-ins on Bluehost and it does not appear on the list. Please advise how to clear it out.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @tlienhart85gmailcom

    First of all, Hummingbird is a free plugin. It does include some premium modules as well, like automated scanning, uptime monitoring, enhanced minify compression with up to 2x the regular optimization, CDN hosted minification. In order to activate these, you need a premium WPMUDEV subscription.

    In general, as it’s a performance plugin, enabling similar features in multiple plugins like Hummingbird and Jetpack will most probably lead to conflicts indeed.

    I’m not sure why it can’t be deleted though, as this seems like a server or caching issue and it’s not something that Hummingbird can do. I also tried to replicate in a couple of testing sites of mine and it was removed successfully.

    Can you try to flush all caches that comes from plugins or server-side caching?

    If that doesn’t make any difference, I’d rather contacting the hosting provider about it.

    Warm regards,
    Dimitris

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @tlienhart85gmailcom

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

    @wpmudev-support9,

    I am having the same issue. I was deleting my plugins on the site to do a test and now it won’t let me update any other plugin or theme. And the pages won’t clear cache to see updates no matter what I do. https://www.bassanocheesecake.com

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @djwriter

    Sorry to hear you are having this issue.

    Is the Hummingbird not showing on the plugin list causing some issues?

    If so, could you create a new topic and we can take a closer look at why this is happening on your Hummingbird?

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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