Cannot delete old problematic back-up

Dear @llyssoudi ,

Thanks for sharing this with us.
It’s indeed very strange that the backup size was so large and that you cannot delete it.

Could you please, send me the backup log file so we can see if all is good with that file?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

By the way, once you get the backup log, you can delete the backup file via FTP as well. All the backups and related stuff (e.g. log files) are located in “/wp-content/uploads/backup-guard/” directory.

Thank you for your fast reply.
You can get the log file via this link:
https://we.tl/t-Y9BZqjCHMQ

This is actually a good idea, I haven’t tried that yet but it will work, thanks.

Dear @llyssoudi ,

Thank you for the log file.

Could you tell us whether you were able to delete the backup via FTP?

Also, we may need some other information which shouldn’t be shared publicly.

So, could you contact us at [email protected]?

You can include this forum link as a reference in your email sent to us.

Thanks beforehand.

Dear @llyssoudi ,

Hope you’re fine.

We will be looking forward to hearing back from you via email.