Cannot delete a form from the list

  • Resolved Arnoud Smits

    (@arnoud-smits)


    11 months, 1 week ago

    When I want to delete a (old) form from the list the (WP) trashing does not work.

    I get the message in a popup “Really trash the following form?” but when I click “Confirm”, the form is still there.

    Same with Donations and Donors.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Arnoud,

    Glad you reached out. Happy to help!

    I’ve not seen an issue with deleting Forms, Donations, or Donors. Here’s a screencast of me attempting to do replicate: https://www.loom.com/share/7056174cbf234090b9c8247aa666eceb?sid=388898e7-a596-4390-a739-1fdc22a169c0

    Are there any JavaScript console errors before and/or after trying to delete? Here’s how to check for JavaScript console errors. In Chrome, Microsoft Edge, and Safari you can use the following:

    – Windows/Linux: Press Control + Shift + J
    – Mac: Press Command + Option + J

    For Firefox you can use:
    – Windows/Linux: Press Control + Shift + K
    – Mac: Press Command + Option + K

    GiveWP also has documentation on this here: https://givewp.com/documentation/resources/how-to-open-the-developers-console-in-your-web-browser/

    As a workaround, can you try using Legacy View to delete? The button to switch is at the top right-hand corner of the list of Donations/Donors/Forms.

    Let me know about the above and we’ll keep digging into this should the issue persist. Have a good day!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi!

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter Arnoud Smits

    (@arnoud-smits)

    Thanks alexgivewp,

    Resolved somehow, probably by an update.

Viewing 3 replies - 1 through 3 (of 3 total)
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